Injury Management Services Lead

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all!

Gallagher Bassett’s service delivery model has been built to support holistic and tailored recovery and return to work (RTW) strategies to deliver superior outcomes. Our model focuses on specialisation and segmentation by injury type and claim duration, enabling alignment of the right skillset to the right role. Key features of our model also include:

• Dedicated Hubs of Expertise who provide guidance and support for Claims Consultants;
• Opportunities to specialise in a specific function;
• Centralisation of several Technical and Legislative functions to empower Claims Consultants to focus on recovery, RTW and service delivery;
• Variety of new and exciting career pathways across the lifecycle of a claim;
• Support to focus on high-value tasks through administrative and continuous improvement functions, decision support tools and innovative solutions.

Gallagher Bassett’s model ensures optimal portfolio sizes based on both complexity and volume, to ensure Claims Consultants have the capacity to:

• Be thoughtful, considered and proactive in their approach;
• Undertake ongoing training to develop and refine skills;
• Focus on their own wellbeing.

Due to internal staff progression, we are excited to be offering a secondment opportunity to an experienced Injury Management Service Lead, for a period of six months.

This role provides an exceptional opportunity to lead a team providing specialist support to claims teams, and grow your career in an exciting direction. In our expansion as a start up and disruptor to the current market, you will lend your experience to build and grow the technical expertise, operations and processes across the function, and drive innovation and strategy across Injury Management Services for GB.

• Lead a team of experienced Injury Management Specialists, driving excellence and continuous improvement across the support function;
• Contribute to the development, implementation and maintenance of our Injury Management and claims operations strategies;
• Analyse current and future Injury Management trends and needs and accurately assess claims operations functional responsibilities, competitive strengths and vulnerabilities;
• Contribute to the development, implementation and maintenance of the Business Plan;
• Provide strategic direction as part of the NSW Operational Leadership Team to establish and refine the right Organisational Design which is fit for purpose; 
• Execute plans relevant to the Injury Management Hub and Injury Management Advisors;
• Collaborate with claims teams and broader specialist functions, including Return to Work, Mental Health and Technical Support;
• Participate in a range of operational projects and business initiatives.

• Previous experience and qualifications in Injury Management in a senior capacity. Experience in a workers compensation or insurer setting is essential;
• Tertiary qualifications in allied health, such as exercise physiology, physiotherapy, nursing, etc;
• Demonstrated leadership experience;
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration.