Inside Sales & Customer Support

Benefits of being part of the CHS family

• Monthly team perks
• Weekly Skills & Training program
• A paid day off every year in addition to normal holidays
• A Gift on every work anniversary
• An attractive salary will be negotiated based on the experience of the successful candidate

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

About us

CHS Healthcare is a leading provider of quality and innovative patient transfer solutions and hygiene systems to the Healthcare industry in Australia. Australian owned and operated since 1997, CHS Healthcare specialises in patient lifting, rail systems, portable and fixed hoists, and bariatric solutions for domestic application through Aged Care and Hospital environments. In addition, they stock a complete range of floor lifters, change tables, therapy baths, privacy screens and more. CHS strive to be at the forefront of the industry by bringing the latest of products from across the globe to Australia, ensuring clients receive the most up-to-date solutions and is an exclusive distributor of several signature products and brands.

About the Role

Join our team as a dynamic Inside Sales & Customer Support professional! This role involves building strong customer relationships, handling enquiries via phone and email, processing orders, and support the sales team in generating leads. In this role, your keen analytical skills to quickly understand customer needs, provide accurate advice on products, and support the sales team with reporting and telemarketing, is key.  
 

Your daily duties will include but are not limited to:

• Management of email and phone enquiries to CHS SLA's
• Answering incoming phone calls
• Meet or exceed sales targets and KPI's
• Maintain customer records in the CRM database
• Prepare, submit and follow up sales quotes 
• Collaborate with partners and internal stake holders to execute sales
• Participation in outbound lead generation activities

Skills and Experience required in the role:

• Proven Inside Sales experience within the healthcare sector, with track record of over-achieving quota.
• Proactive and self-motivated approach to outbound sales campaigns
• Excellent time management skills and the ability to juggle multiple priorities from many different stakeholders
• Strong problem-solving skills
• High level of interpersonal skills including the ability to liaise, advise and interact well with other staff members and customers
• Advanced telephone selling skills, including the ability to negotiate, persuade and influence in articulating product value to the customer.
• Resilient and versatile, you can work autonomously or in a team, and are passionate about providing first class customer service.
• Highly ambitious, with a true desire to succeed and the hunger to be rewarded for your efforts.
• To be a team player and enjoy your work and contribute to an improved working culture.