Inside Sales Representative

Black Diamond Group has built a global platform while becoming a leader in providing premium, full-turnkey remote workforce accommodation and portable buildings for one simple reason. We find a better way. Our Australian operations are led by an experienced local management team that has serviced the market for decades. We combine this leadership and expertise with fleet designed to meet local needs to provide even more innovative, yet proven ways to deliver transportable building solutions.

We offer a career, not a job in an environment known for strength, flexibility and brilliance. Like a diamond we look for people who will grow stronger and shine brighter in a fast pace and challenging environment. 

We are seeking an energetic, self-determined individual to join our team as an Inside Sales Representative in Brisbane, Queensland, Australia to handle incoming customer inquiries, prepare quotations for products and services and collaborate with our Outside Sales Representative in researching, identifying and nurturing qualified leads to help grow our modular building rentals business, all while providing first-class customer service.

The Inside Sales Representative role is the first step in a sales career with Black Diamond Group, and a training ground to learn the business, our clients and our and our company process with the possibility of growing into a Sales Representative. 

The ideal candidate will have 2+ years of experience in sales support (Inside Sales, sales coordinator) within a business-to-business environment, as well as a degree/diploma in business administration, commerce, marketing or similar.

Duties and Responsibilities:

• Support the sales team with creating sales documents and proposals, qualifying customers, researching leads, responding to routine inquiries and information requests.
• Respond to customer inquiries and prioritise customer requests that arise if Sales Representative is out of the office.
• Present price and terms to customers in accordance with standard company procedures.
• Generate new and repeat sales by providing a high level of customer service.
• Create strong leads by monitoring Journal of Commerce/newspaper reports, social media platforms and site visits.
• Recommend alternate products based on cost, availability or specifications.
• Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• High level understanding of CRM and software platforms 
• Maintain Kitchen and Office supplies.
• High level of accuracy for data entry to ensure accurate reporting. 
• Ability to multitask and prioritise workloads an advantage.
• Enjoy problem solving and thinking outside the box to assist customers with their requirements. 
• Understanding of operations and accounts procedures also an advantage 
• Work well under pressure and in a fast-paced environment. 
• Prepare marketing and promotional goods for trade shows. 
• Maintain up-to-date profiles of key customers, sales and rental contract documentation within our CRM software.
• Contact customers following sales/rentals to ensure ongoing customer satisfaction and resolve any complaints.
• Remain current on consumer preferences, competitor landscapes, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, and/or reading trade journals. Identify trends in customer satisfaction or dissatisfaction.
• Build and demonstrate product knowledge of Black Diamond Group’s products and key competitive product lines in order to effectively position products. Use this product knowledge to provide technical sales and service support to customers within the territory.

Qualifications:

• 2 years or more of sales experience in a sales or customer service industry.
• Demonstrated ability to create new business opportunities and develop clients in the market.
• Experience within construction, government, military, or mining.
• Must have a valid driver’s license.
• Must have strong computer skills including the suite of programs within Microsoft Office.
• Overall strong proficiency and aptitude within technical fields with CRM software, previous experience with Salesforce is preferred.

Black Diamond International is a business unit of Black Diamond Group. Black Diamond rents and sells modular space solutions and workforce accommodation solutions to customers in Canada, the United States and Australia. In North America, we also provide specialized field rentals to oil and gas industries. We serve diverse sectors including oil and gas, mining, power, construction, engineering, military, government, and education.

For more information, please visit www.BlackDiamondGroup.com

We are an Equal Opportunity Employer

At Black Diamond, our value of respect in the workplace is founded on seeing diversity as a strength, being inclusive and fostering collaboration. We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected and heard.

Company: Black Diamond Group International