Address
Form of work- Full-time Fixed Term contract until June 2025
- Mackay region
- Immediate start available
- Flexible working arrangements
Footprints Community is a well-regarded not-for-profit provider of community-based services, working in the community for over 30 years. We specialise in working with older people, those that experience disability, mental illness, as well as those who are at risk of homelessness.
About the Position
Reporting to the Administration & Intake Coordinator, the Intake and Administration Officer is responsible for the coordination of referral intake, initial assessment of referral, and distribution of referral to the relevant region and Footprints Care Finder staff. The Intake Officer is also responsible for the associated administrative tasks involved with coordinating referrals and liaison with relevant staff regarding new referrals and client reviews, data input and supporting efficient timely and effective delivery of Care Finder services at Footprints.
About You
- Minimum Certificate 3 in a relevant community services industry and/or demonstrated experience.
- Well-developed interpersonal, verbal, and written communication skills, and the demonstrated ability to work autonomously and effectively in a team environment.
- Computer literacy and experience with efficient use of computer applications and telephone systems and to effectively manage a client data base.
- Ability to work remotely from a team when required, and ability to utilise virtual meeting platforms e.g., Microsoft Teams, Zoom.
- Knowledge of the range of services available within the community to older persons, persons with disability or mental health issues and people experiencing homelessness or at-risk of and people with disability and their carers/families.
- Demonstrated knowledge and/or experience in working with a diverse client group including people who are ageing, people with mental illness, dementia and younger people with a disability and their carers/families.
- Demonstrated experience in customer service and the ability to manage distressed customers while working in a busy team environment.
- Demonstrated understanding of and commitment to continuous quality improvement.
- National NDIS Worker Screening Check or current Yellow Card
Benefits of joining Footprints:
- Attractive remuneration with generous salary sacrifice benefits
- Flexible work arrangements
- Opportunities for ongoing professional development and training
- A committed and friendly teamwork environment
For further information please contact Erin Larsen, Administration & Intake Coordinator on 0411 223 ***
Shortlisting and interviews will commence as soon as applications are received.
The full position description is available on our website https://footprintscommunity.org.au/work-with-us/
Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
