Intake and Works Allocation Officer

Details: ACT Property Group is a customer driven organisation.  We provide accommodation, property maintenance and property upgrade services to ACT Government, community and commercial customers.  This position and team are vital to ensuring that our customers have a service driven first point of contact to discuss service requirements and/or maintenance concerns.  The person in this position is provides the first point of contact for all customers and a main reception function for the organisation.  The team also manages maintenance requests including receipt of the requests, issuing of work orders and ensuring timely completion of the work and billing.  This work is for buildings managed by ACT Property Group and other ACT Government organisations and requests are received by phone, email and Property Management System. The ability to work in a dynamic, fast paced environment while providing excellent customer service is essential for this role.

ACT Property Group provides expert property management and maintenance services to the ACT Government and the community. The Group manages and maintains buildings and property that enable the ACT Government to provide Government and community services. The group supports the ACT Governments delivery of its services through flexible, efficient and cost effective accommodation solutions and property services. Community services and support are also enabled through the provision of properties to community organisations at affordable rental rates. ACT Property Group operates on a fee for service basis with a requirement to provide a dividend to government.

Eligibility/Other Requirements: Qualification/s in administration or customer service are desirable.

Notes: This is a temporary position available immediately for 6 months with the possibility of extension. A merit pool will be established from this selection process and may be used to fill future identical vacancies over the next 12 months. This position is based in an activity-based working (ABW) environment. Under ABW arrangements, officers will not have a designated workstation/desk. Selection may be made on application and referees report only. 

How to Apply: For further information, please visit www.jobs.act.gov.au 

Contact Officer: Alicia Spindler (02) 6205 0*** **************@act.gov.au 

Applications Close: 01 April 2024