AddressIndigo (formerly Independent Living Centre WA) is a leading provider of Assistive technology (devices and equipment), home modifications, therapy, and professional education. We provide tailored allied health and AT solutions to people with disability, seniors, carers, health professionals and educators. Through our customer-centric services we aim to achieve greater independence and inclusion for all.
THE ROLE
As Intake Officer (NDIS) you will be responsible engaging with existing and prospective clients, facilitating their access to our Disability Services. The role will be vital in supporting change management and team collaboration to deliver expectational person-centred support.
Reporting to the Manger – Aged Care and Disability Services, the role will ensure that efficient and effective systems and processes are in place to support the Disability Services’ and CHSP goals and functions.
Key responsibilities will include:
- Serve as the primary contact for the current and potential clients through phone-based and email interactions
- Assist in the assessment and manage the on-boarding of new clients
- Maintain accurate records and information within our CRM in a timely manner
- Assist in coordinating allied health services with participant needs, including reviewing and managing service agreements
- Work closely with the Allied Health Teams to deliver exceptional customer service
- Working closely with the Quality team to maintain compliance with the NDIS Practice Standards and Quality Indicators
- Provide assistance to the Manager - Aged Care and Disability services, by way of data provision
- Continuous review to optimise customer onboarding processes for Disability Services and document changes
THE CANDIDATE
- Demonstrated experience and knowledge of NDIS customer intake, plan management or similar
- Confident and proficient ICT skills, including Microsoft Office Suite and experience with a CRM system
- Ability to work and collaborate with a wide range of professionals and stakeholders both internally and externally
- Work empathetically with clients and families providing a person-centred service
- Ability to prioritise and meet deadlines, occasionally operating with incomplete information
WE OFFER
- Rewarding work and being part of a “Valued based” organisation – making a difference in people’s lives
- Full time, permanent contract
- Generous salary packaging, up to an additional $18,549 tax free FBT
- Novate vehicle leasing available
- True work life balance with additional 3.5 days leave (pro-rata) and ability to purchase additional leave
- Employee Assistance Program for you and your immediate family
- Health & Well-being Program including flu vaccination
APPLY
Register your interest today by clicking apply and submitting your curriculum vitae
- Get the full position descriptions by emailing email **@indigosolutions.org.au or go to https://www.indigosolutions.org.au/about-us/join-our-team
Short listing will commence immediately, Indigo reserves the right to commence interviews prior to the closing date. We thank you for your interest in Indigo and will respond to all candidates.
Only those with the right to live & work in Australia need apply. No agency applications at this time.
A current NDIS worker screening check is pre-requisites for all position at Indigo Solutions.
Mission: We strive towards our mission of a community in which all abilities are valued, where people have the knowledge, tools, and confidence to participate.
Values: Passion, Integrity, Creativity, Together
We promote and support diversity and inclusion in our workplace. If you require any additional support during the recruitment/interview phase, please contact **@indigosolutions.org.au
