Integration Specialist

Working at Northline

Join a great team as Integration Specialist using our software tools and processes to build new integrations and support existing ones with our customers and suppliers. Each Integration will vary, and can include email translation, EDI or API. The role also includes support for our customers and supplier portals.  You will also manage and develop documentation to enable new and existing customers to develop integrations to Northline.

Some of the challenges you will be faced with on a day-to day basis:

• Support and correct EDI files which are not successfully imported into the Northline system.
• Troubleshoot system errors for root cause and communicate with customer/Account Manages to get resolution.
• Support the implementation of New and Existing Customers including the integration setup and testing.
• In conjunction with team members, draft, design and test templates for transactions inbound and outbound from Northline’s systems.
• Customer Support - act as the main contact between your internal team, Northline Sales staff and external customers whilst in the implementation phase
• Audit the listing of accounts that need to be transitioned to an integration method or Customer Portal (including Webstore) Support Webstore – including adding of new customers, Training as directed, and Administration.
• In conjunction with your manager, support new system integrations with customers and suppliers from Project scope through testing and finally successful implementation.
• Author and maintain technical specifications, and develop technical designs, and implement integrations using standard Northline integration tools based on functional specifications and system requirements. 

Who we are looking for

You will bring to this role the following attributes:

• Logical approach for analysis and problem resolution.
• Ability to learn and become proficient in new software modules, processes, procedures and techniques.
• Highly organised, structured approach to tasks, target oriented, and outcome focused.
• Integrity, trustworthiness, professionalism and a customer-centric approach to problem solving.
• Qualifications in Information Technology or Business Administration
• High attention to detail and excellent time-management skills.
• Moderate understanding of the national freight industry.
• Ability to work and communicate effectively with internal and external stakeholders.
• Ability to provide excellent customer service to internal and external customers.
• Good communication, language, literacy and numeracy skills.
• Moderate levels of proficiency with Microsoft Office suite and strong data entry skills.

About Northline

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline we believe our people are one of our greatest assets. We are a progressive Australian family owned business, we are proud of what we achieve, and we like to recognise and reward those who go above and beyond!

That’s why, we are, Australia’s Global Logistics People.

About our Benefits

Northline offers an inclusive, flexible and diverse workplace. The team at Northline is big enough to matter but is small enough to care. You will enjoy good work and life balance, autonomy, challenging work, and be given opportunities to contribute to decisions and projects which have meaningful organisational impact.

Learning, training and development support – Northline believe in the people we hire, we promote from within, offering career progression within the growing freight and logistics industry.

Employee recognition programs -  That recognise the value that the team and the individual bring to the Northline operation.

Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it.

Discounts on travel, fitness and health, entertainment and sports, banking, automotive, flowers, gifts and more!

If you have the skills and experience to undertake this role please apply now by clicking on the "Apply now" button.