AddressThe prime responsibility of this key role is to provide outstanding customer service to a niche group of manufacturing customers. As such you will be resolving complex enquiries, managing orders and gathering market intelligence.
You will also be required to intimately understand your customers' needs and requirements, to anticipate and resolve issues, ensuring we provide a seamless customer experience.
Working hours are between 8am and 4pm Monday to Friday. This position will be responsible for a variety of duties including:
Processing orders and customer requests in a timely fashion
Answering and responding to incoming calls and email enquiries
Liaising with the broader business team to best service our customer
Building strong rapport with customers
Our ideal candidate will be someone who has a passion for delivering exceptional customer service outcomes and will have a proactive and process driven approach.
It's important that you are comfortable in a busy manufacturing environment working alongside a supportive team that puts people and safety first.
You will also have:
Experience in administration, customer service or Internal Sales role
Ability to problem solve, understanding your customers and offering value-based solutions
Strong attention to detail and accountability for own workload
Positive attitude, excellent interpersonal phone skills and ability to upsell
Willingness to learn about our industry and business
Proactive approach, passion for customers and good time management skills
Computer literate and proficient in Microsoft Office & Excel, experience with SAP S4 HANA (ideal)
Austube Mills - a brand of InfraBuild - is a modern Australian manufacturer of world class structural steel, tubular and profile products. We have also developed a range of world class coatings designed to meet the needs and conditions of the Australian topography. With manufacturing facilities in QLD and NSW, we are well equipped to service the Australian and New Zealand steel industry with its products including market leading brands like DuraGal. Our passionate people give our customers the confidence to take their design ambitions and bring them to life.
At Austube Mills we are guided by our principles of behaviour. These principles of behaviour outline how we work together and get things done. In everything we do each of us will seek to deliver what we promise. We will build personal trust and confidence. We will continue to grow, embrace change and innovate. We will strive to develop ourselves and our people. We must constantly challenge and improve in order to succeed. We encourage you to join us on our journey.
We are a 2024 Circle Back Initiative Employer - we commit to responding to every applicant.
