AddressCompany Overview:
Vuly Play, headquartered in Brisbane, Australia, has been a leading creator of children's play equipment for 17 years. With a commitment to innovation, safety and quality, we are experiencing rapid growth and expanding our operations globally.
Position Overview:
We are seeking a dedicated International Operations Manager to join our team in Brisbane. Reporting directly to the Chief Operating Officer (COO), this role will play a crucial role in overseeing our International Operations, with a focus on providing exceptional customer service and optimizing operational efficiency across different time zones.
Key Responsibilities:
- Collaborate closely with the USA team to address operational issues and ensure smooth day-to-day functioning.
- Assist in the implementation of UK operations, which may require flexibility in working hours, including evenings.
- Serve as the primary point of contact for customers, handling inquiries, concerns, and complaints with professionalism and efficiency.
- Provide guidance and support to new staff members, facilitating their training and development.
- Develop and implement systems and procedures to enhance the overall customer experience and streamline operations.
- Maintain effective communication with contractors in various countries to address operational challenges and ensure seamless operations.
- Manage staff rosters for international shifts in our call center, ensuring adequate coverage and optimal performance.
- Take ownership of training programs to continuously improve the skills and performance of our customer service team.
- Utilise strong operational experience to drive efficiencies and optimize processes.
- Experience in sales and service is advantageous.
Experience and Qualifications:
- Proven experience in operations management, preferably in an international context.
- Demonstrated ability to effectively manage customer service operations and drive performance improvement.
- Flexibility in working hours to accommodate international time zones and project requirements.
- Strong communication and leadership skills, with the ability to motivate and support team members.
- Experience in managing relationships with international freight companies and third-party logistics providers is desirable.
- A proactive approach to problem-solving and a commitment to delivering exceptional customer service.
Benefits:
- Competitive salary package commensurate with experience.
- Opportunities for career advancement and professional development.
- Collaborative work environment with a focus on innovation and continuous improvement.
This role is fulltime Monday - Friday. If you are interested in coming to work for our great team please apply directly through SEEK with your resume and cover letter addressing requirements above. Only Shortlisted candidates will be contacted.
