It Analyst - S.e Melbourne

Workfast have partnered up with a global project developer that specialises in all forms of power generation and has a large portfolio of projects in Australia. They are looking for a highly driven I.T Analyst with at least five years of experience provided desk side and remote I.T support. This role will be located in the south-eastern suburbs of Melbourne. 

Highlights:

• Incredible salary and bonus structure on offer!
• Permanent full time position 
• Work for a reputable company with ongoing work for a notable renewable project 

Role and Responsibilities

• Manage and provide administration to the IT Infrastructure that includes on-premise and cloud-based deployments.
• Monitor the backup jobs and systems health statuses.
• Support, administer and troubleshoot Microsoft 365 and related technologies including, Email, SharePoint Online, MS Teams, One Drive for Business, and more.
• Be the key liaison point with local vendors.
• Maintain inventory and purchasing plan for IT equipment and accessories.
• Primarily provide L1 and L2 support to local users through using the helpdesk system and resolve all IT incidents.
• Provide occasional remote IT support to users in other offices abroad.
• Work with the team to keep the projects on schedule.
• Communicate progress and expectations, escalates problems to Global IT for awareness and/or resolution.
• Participate in weekly Meetings with the Global IT Team.
• Actively participate and engage in the process for the continuous improvement of departmental procedures.

Skills and Qualifications

• Minimum 5 years relevant experience in providing deskside/remote IT support, systems administration, IT networks, Microsoft 365.
• Knowledge or experience in Microsoft Hyper-V and Azure is preferred.
• Good communication skills to ensure users and vendors are properly engaged.
• Excellent customer focus, must have demonstrated customer service skills and the ability to interact with users professionally.
• Able to communicate effectively (spoken and written) in English .
• Microsoft Office 365 Certifications will be advantageous.

At Workfast, we embrace diversity and encourages applications from people with disability. If you have any support or access requirements, we encourage you to advise us at any time of application. All personal information will be kept confidential in compliance with the Privacy Act 1988.