AddressIT Application Support Specialist – Docklands VIC
Jenoptik is an international photonics group with representatives in over 80 countries. Optical technologies are the foundation of our business. We employ around 4,000 people worldwide.
At Jenoptik, people with the specific JENIUS character are changing the world with the power of light. That demands a spirit of exploration and dedication. If you’re one of us, come meet the challenges facing the world. At Jenoptik, we’re creating a better future for all of us.
The Smart Mobility Solutions division helps road authorities, councils, schools, law enforcement agencies and private organisations with state-of-the-art technologies and services to make our roads and our communities safer.
The IT Application Support Specialist role is a critical support role, based in Docklands Melbourne.
Key responsibilities include:
- Business analysis and documentation of business processes
- Develop process documentation and training materials and guides to support the use of technology
- Application implementation, test, and commissioning activities
- Software testing and release management
- Provide 1st and 2nd Level functional and technical application support to users of Jenoptik proprietary IT applications
- Troubleshooting and resolving user, application, and database issues
- Accurate and timely maintenance of service tickets
- Apply governance processes and standards about all work performed to resolve incidents, manage problems, and implement changes
- Provide training and advice in key application functionality to users
- Champion IT application support process improvements
REQUIREMENTS
To be considered for this role you must have:
- Relevant tertiary qualification in IT/Computing/Computer Science
- 2+ years of proven experience working as L2 support in service desk environments where documenting, monitoring, and resolving issues in a timely manner is important
- Experience providing application, web, database, and server support
- Strong attention to detail and advanced problem-solving skills, ability to diagnose technical problems and develop solutions for them
- Software development fundamentals, coding, debugging, testing & documentation
- Understanding of cloud platforms and services such as Azure and Microsoft Office 365
- Experience supporting applications delivered as SaaS
- Excellent time management skills and the ability to prioritise work
- Excellent written and verbal communication skills
- Ability to self-manage and multi-task in a busy environment
- Some interstate (WA) travel may be required
Other desirable attributes include:
- Experience in documentation creation such as Test Plans and Disaster Recovery Plans
- Business analysis and documentation of business processes
- Experience supporting IT applications for government customers
- Experience using ITSM support tool ConnectWise, especially the Service, Configuration and Project modules
- ITIL foundation certification
What we offer for the right candidate
- Permanent full-time opportunity
- Competitive salary relative to experience
- Investing in you is important to us. We offer education assistance programs and provide access to an online learning platform.
- We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- A highly capable, skilled, and motivated team that has a strong focus on supporting each other and working together.
- Health and wellbeing support provided through an Employee Assistance Program.
- We are all members of our communities and support community participation for employees who give back. Whether volunteering in the community or donating blood.
Jenoptik is committed to creating a diverse environment and is proud to be an equal opportunity employer. We believe diversity of thought, background and experience strengthens relationships and benefits our people, customers and communities. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, and all the other wonderful characteristics that make us different.
The small print
To be eligible for this role you must:
- Have the right to work in Australia
- Have a current driver licence
- Satisfy National Police Check Requirements
- Satisfy Client specific Integrity Check
- Comply with all Public Health Orders and client mandates related to vaccination and boosters, subject to appropriate exemptions
- Be flexible in your working hours to suit operational needs
The successful candidate will be provided with relevant industry/job specific on the job training.
Have we made you interested in this position?If so, we look forward to receiving your résumé AND cover letter. Should you need any further information, please do not hesitate to contact us.
Applications Close: Monday 15th July 2024
