It Engineer

This role is ideal for someone who thrives in a customer-focused environment and is passionate about leveraging technology to solve complex problems.

Key Responsibilities:

• Provide high-quality Level 2 technical support to our clients, ensuring timely resolution of issues and outstanding customer service.
• Manage client accounts, acting as the primary point of contact for IT-related concerns, and building strong, professional relationships.
• Troubleshoot and resolve issues related to the Microsoft software stack, SQL, and other relevant technologies.
• Travel to different client sites as needed to deliver hands-on support, requiring a reliable mode of transportation.
• Collaborate with the internal team and clients to improve IT systems and processes, enhancing efficiency and client satisfaction.
• Maintain up-to-date knowledge of industry trends, emerging technologies, and best practices in IT support.

Requirements:

• Proven experience as an IT Support Engineer, System Administrator, or similar role, with a focus on Level 2 support.
• Strong familiarity with the Microsoft software stack, SQL, and related technologies.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues effectively.
• Outstanding customer service skills, with a proven track record of managing client accounts and building positive relationships.
• Strong communication and interpersonal skills, capable of explaining technical concepts to non-technical users.
• Ability to work independently, manage multiple priorities, and adapt to changing environments.
• Must possess a valid driver's license and own a car for travel to client sites.

If you’re well suited to the opportunity, we’d love to hear from you.

You can apply by clicking “apply now” or for a confidential discussion and further information, feel free to contact Jamie Weir; at *****@fourquarters.com.au OR 0421867***