AddressSince Network-IT was established in 1999, we have been providing computer, network and server support to our large client base mainly consisting of small businesses from a range of industries. Our team of IT professionals based in Willetton are passionate in providing customer focused support with our combined IT skills and experience to make a difference to small businesses. We are now seeking an IT Support Engineer to join us. By being one of the first points of contact for our customers you will be able to quickly identify, understand and resolve their technical issues or escalate as necessary. The role will include onsite support (company car provided) as well as remote desktop support.
Duties and Responsibilities:
- Provide exceptional customer service support to diagnose and resolve issues with workstations, servers, Microsoft 365, and other applications
- Ask target questions to diagnose problems
- Guide customers with simple, step-by-step instructions
- Record technical issues and solutions
- Re-direct or escalate unresolved support tickets as required to appropriate staff
- Follow up with customers with status changes and ensure systems are functional
- Assist with managing the ticket queue
- Assist Level 1 help desk staff
Skills required:
- Proven experience in a similar role,
- Strong working knowledge of computer systems, hardware and software
- Competent with Microsoft 365/Azure/SharePoint and Windows desktop operating systems
- Experience with Windows Server, MS Exchange Serve and Active Directory
- Problem-solving and analytical skills
- Strong and articulate communication and customer focused attitude.
- Able to work with multiple competing priorities and meet deadlines
- Can-do attitude and openness to learning new technologies
- Australian Drivers’ License
Desirable Skills
- Microsoft certifications or a willingness to undertake certifications during the course of your employment.
- Exposure to Datto RMM, Autotask and IT Glue.
If you are wanting more than being just another number for a big organization? Looking for rare opportunity to join an environment where you are valued, can make a difference and be able to spend some building relationships with our customers face to face not just over the phone? Be able to have that work/family life balance by being able to go home and not have to work overtime, evenings or weekends. If this sounds like you and you have the skills below, we want to hear from you!
Remuneration is variable depending on the individuals’ skills and level of experience.
