AddressPosition: Level 1/Level 2 Support Engineer
Location: Cockburn Central Office in Western Australia
Type: Full-Time
Salary: Competitive
Hours: 9am - 5pm Monday to Friday
Company Overview:
Join us at BIZ-LYNX Technology, a dynamic and innovative tech company dedicated to providing exceptional IT solutions and support. Located in the vibrant landscape of Western Australia, we are expanding our technical team to continue delivering outstanding service and support to our diverse clientele.
Job Description:
We are on the lookout for a proactive and skilled Level 1/Level 2 Support Engineer to enhance our IT team. The ideal candidate will manage first and second level support, tackle a broad spectrum of technical challenges, and uphold supreme customer satisfaction, all while gaining the opportunity to build an exceptional skill set across diverse technologies.
Responsibilities:
- Provide first and second level technical support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person, over the phone, or via email.
- Manage ticketing system, ensure all issues are tracked, updated, and resolved promptly.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Follow-up with clients to ensure their systems are fully functional after troubleshooting.
- Prepare activity reports and update the knowledge database.
Requirements:
- Proven experience as a Support Engineer or similar role.
- Must have exceptional and demonstrated troubleshooting and communication skills.
- Ability to handle multiple tasks simultaneously.
- Strong understanding of computer systems (e.g., hardware/software, networks).
- Familiarity with common OS and software applications.
- Attention to detail, accuracy and quality of work
- Demonstrated strong willingness to learn will be a key factor to a successful application
- Current Valid WA Drivers License
- All applicants are required to demonstrate strong proficiency in both written and oral English.
Benefits:
- Competitive salary and benefits package
- Opportunities for professional development and training
- Dynamic and Supportive work environment
- Modern office located close to public transport and amenities
HOW TO APPLY:
Please submit your resume and cover letter outlining your suitability for the role to ***********@biz-lynx.com.au
Please ensure the subject line reads “Application for Level 1/Level 2 Support Engineer and ”Your Name""
We are an equal opportunity employer committed to diversity and inclusion in our workplace. We do not engage in discrimination. All applicants must support and uphold these values.
