It Infrastructure And Operations\Service Desk Manager

Influence IT strategy and help drive future technology direction
Innovative & Digital Bank
If you are a highly engaged people leader with a passion for technology and change and have extensive Infrastructure and operational\service desk management experience, this is the chance to secure an IT leadership role with a dynamic member owned bank.
Reporting to the Head of Technology and working together with the IT Leadership team, the overall responsibility of this role will be the operational management of a range of IT teams across several functional areas including service desk; operations; work\project tracking and delivery; infrastructure maintenance and upgrades; incident\problem\change responses; and Disaster Recovery and BCP.
With a broad remit, we will require a multifaceted experienced IT Manager with exposure across infrastructure, operations, service desk, cloud deployments, networking and security. Utilising highly effective and adaptive leadership and g skills, together with experience in managing people working across a hybrid working model and multiple IMB locations, we will also be looking for the successful person to have:
The drive, resilience and commitment to deliver on a broad IT agenda
An IT or business degree or equivalent experience with competent commercial and business acumen skills to formulate robust proposals, business cases, budgets and carry out contract and license reviews
A high level of organisational and planning skills to work through project plans, work schedules and meet deadlines and service levels
Strong Hardware/Software/Network troubleshooting, incident and problem management skills, with a hands-on approach to the day-to-day challenges of the business
A collaborative approach with excellent communication and people skills, able to work with various teams and stakeholders, both technical and non technical
An understanding of Technology risk and compliance with an appreciation of working within a regulated banking and financial services sector
Previous exposure to working in a 24x7 and preferably in a retail or customer service or financial services environment
Experience in ITIL and the application of ITIL frameworks.
This is a terrific opportunity to join the technology leadership team of a medium sized mutual bank where you can effect change, make a difference and enhance your own career development.
About IMB
IMB Bank is a leading member owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, authentic member owned banking, that helps our members and communities be better off and we’ve been doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.
As an Employer of Choice for Gender Equality, IMB offers a range of employee benefits, flexible and hybrid working arrangements, a highly competitive remuneration package, a genuine investment in the personal and professional growth of our people, and an inclusive and supportive culture that actively promotes a healthy work life balance and wellbeing of our employees.
Our Head Office is located in Wollongong and is a fresh, newly constructed state of the art building with great amenities and close to shops, cafes and the beach. The successful candidate will be required to attend the office under our hybrid working model, the frequency will be dependent on residential location.
To apply, please follow the prompts. For more information, reach out to David Zufic, Head of IT - david.zufic@imb.com.au or via Linked in. Applications close February 25, 2024.