It Project Coordinator

Here's what makes working with our client so special: 
Make a Difference: Your work directly contributes to the success of our projects and the overall satisfaction of our clients. 
Learning & Growth: We foster an environment of continuous learning, and you'll be encouraged to develop your skills and expertise. 
Teamwork Makes the Dream Work: We value collaboration and believe in achieving success together. 
Career Advancement: This role is your next-step to a management position. We invest in our people and their career aspirations. 
 
What you'll be doing: 
Project Navigator: You'll wear many hats, from managing timesheets and resources to ensuring project timelines and budgets are adhered to. You'll have a knack for streamlining processes and keeping projects on track. 
Communication Bridge: You'll be the bridge between engineers, technicians, and clients, fostering clear communication and ensuring everyone is aligned on project goals. 
Client Advocate: You'll have the opportunity to build relationships with clients, understand their needs. 
 
 
 
Typical tasks include 

• Ensure all timesheets are completed daily. 
• Review the time entries against managed contracts and block hour agreements to ensure they are accurate and fair. 
• Ensure technical resources are recording their time to the correct agreements. 
• Manage the escalation process of tickets throughout the team. 
• Oversee all project delivery from Design, Implementation and hand over.   
• Ensure Accounts are notified on completion of all engagements – so that projects can be invoiced upon completion. 
• Ensure regular project updates are going out for all open projects. 
• Ensure projects are being completed within the hours budgeted. 
• Ensure the monitoring platform and alerts mailbox are being addressed and actioned. 
• Maintain the After-Hours schedule. 
• Meet with some customers from time to time and obtain feedback 
• Help arrange engagement activities for the team (quarterly meetings, summer and Christmas get-together etc.) 

We're looking for someone who: 

• Has a solid 2+ years of experience in a similar role. 
• Can juggle multiple tasks like a pro and thrives in a fast-paced environment. 
• Is a clear communicator who can connect with all types of personalities. 
• Has a keen eye for detail and a passion for accuracy. 
• Ideally has some experience in IT project or service management or a related field. 

Bonus points if you have: 

• Experience working in a customer service role – you know how to keep people happy. 
• A genuine interest in technology and how IT projects come together. 
• A knack for problem-solving and thinking on your feet. 
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If you want to lead a team like that from a service delivery perspective, then apply. If you are not sure yet, just send your application through and we’ll make sure you get to have a chat about what you want for your next role.