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Form of workABOUT US
Our story started with one man and one home. Back in 1949, our founder Gary Simonds built his first ever home for his Mum in Melbourne’s west. Now, 74 years on with a business spanning 3 generations, we continue to honour this rich heritage with every home we build. We’ve cemented an enduring legacy, built strong foundations and forged through seven decades as one of Australia’s leading ASX listed volume home builders. This guiding vision continues to drive our commitment to providing quality and affordable homes for families at all stages of life.
Our homes are built for the community, by the community, with our local network of employees, trades and suppliers all working towards this vision as One Simonds. It is this passion, dedication and excellence that you’ll find on every Simonds job site, office environment and display centre across the country.
THE OPPORTUNITY
As a member of the IT team, the IT Service Desk Engineer is responsible for providing Level 1 technical support to Simonds Group’s internal and external end users. There are three key components to this pivotal role:
- Providing high quality and professional levels of customer service to clients at all times.
- Providing basic to intermediate technical support to clients in a timely and efficient manner.
- Ensuring all interactions extend to both external parties and internal entities to coordinate the efforts or relevant resources towards the resolution of all support requests as assigned within the Service Desk system.
WHO YOU ARE
You will have strong/demonstrated/related type experience in the construction or related industry; and preferably a tertiary/TAFE building qualification or experience in IT industry.
In addition, knowledge of troubleshooting windows based Desktop/laptops hardware and software platforms and competency in using ticketing system is required, along with strong analytical skills and the capability to interact and have customer service Skills. You can lead/work within/actively contribute to a successful team, and along with a strong customer focus, the capacity to multi-task and have a flexible and adaptable approach are pivotal to being successful in this role.
You will be an exceptional communicator, and are able to use your experience in leading a team/s to work together to and achieve set targets and KPI's. High attention to detail, the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.
WHY JOIN US?
Aside from a fantastic opportunity to join one of Australia's ASX listed leading residential builders, Simonds can offer you:
- Great benefits across a wide range of products and services including a generous discount on our award-winning homes as well as all the great things that go in them.
- Access to our free employee well-being program, including counselling, nutritional, financial, and legal support for both you and your immediate family.
- Access to Simonds Reward Days - receive an extra day of leave per year.
- Onsite café at Head Office with free coffee and hot drinks – coffee karma charity initiatives.
- Opportunities for professional and personal growth through our Learning and Development programs on our inhouse LMS.
- Generous rewards and recognition including gifts for long service.
A commensurate remuneration package will be negotiated with the right candidate.
If this sounds like your next opportunity, we'd love to hear from you as soon as possible!
Please note: You must have unlimited Australian work rights to be considered for this role.
Recruitment agencies, thanks for thinking of us but we've got this one covered.
