Address
Form of work
Salary- 12 month contract + extensions
- Canberra Gungahlin with some WFH
- Baseline security clearance required
- Direct exclusive opportunity
Our Client, an independent self funded Federal Government entity is seeking an IT Service Desk Technical Consultant to play a critical role in day-to-day activities of a team of Technical Consultants.
Ideal candidates will have the following skills:
- Be responsible for investigation and resolution of complex technical casework, which can require detailed analysis.
- Be an escalation point within the team for any Incidents and Service Requests, providing expert advice and guidance.
- Exceptional customer service skills who is a vocal and active participant in driving positive process and customer service changes in the team.
- Maintain a real-time awareness of current and re-occurring Incidents and report them as potential Problems with the Team Leader.
- Contribute to the Problem Management process by investigating complex issues and contribute to Incident Management communications between users and tier 3 technical support.
- Maintain and promote a high degree of accuracy and updates within case records, asset register.
To apply for this long IT Service Desk Technical Consultant contract opportunity at Recruitment Hive please apply or call Matt on 02 6299 1***. Please note: This role closes 16/11/2023 (Job ID MF8610).
