It Service Engineer Level 3

Want to be part of the MicrotechDPS team who are on a mission to power customer’s visions – all while advancing your career at a fast-growing, multi-disciplinary and purpose-driven company? Being one of the fastest growing Regional Managed Services Provider, our journey ahead looks exciting. Our key priority is to attract and retain the greatest and most highly regarded team players in the IT industry.

We are looking for a bright and resourceful IT Service Engineer Level-3 to join the team at MicrotechDPS on a permanent, full-time basis.

MicrotechDPS: Who we are and why

MicrotechDPS is a vibrant and progressive business technology partner. We partner with our customers and technology to provide a customer-centred approach to business technology and IT solutions. We believe that all good partnerships are built on trust, dependability, and connection.

We believe the best client experience comes from a team inspired and motivated by the ability to drive change through technology. It comes from a team that binds together in a challenge, shares the load, and is fixed on the solution without being overcome by the problem.

Our Culture

There’s a reason people who come tend to stay. When you become one of the team, you become family.

• We’ve worked hard to cultivate a workplace that feels like a second home.
• We recognise and reward hard work and play to your strengths, while we work together on your limitations.
• We give you the tools, knowledge, and opportunities to upskill, so you can steer your own career progression in the direction you want.

Our Values

• Be Real - Act with honesty and integrity in everything you do.
• Be Passionate - Be proud and enthusiastic about the role we play in using technology to transform our customers organisations.
• Be Resourceful - Solutions to problems are often not found in peripheral sight. Be inventive with how we approach challenges and leverage the collective minds and resources we have at our fingertips and beyond.
• Be Empowered - Be a master of your own destiny and drive change to continually enhance customer experiences and your team’s work life.
• Be a Leader - We lead by example. In the quality of work and the results we achieve for our customers.

Purpose of the position

We seek a friendly, professional, and self-motivated individual to provide third-level remote and on-site technical services to key customers and to provide mentorship to our service team. A passion for providing excellent customer service is essential to the role, as is the ability to work autonomously.

A major focus of the position will be the proactive development and improvement of technical standards at all customer sites and to work closely with our Service Delivery Manager to ensure our customers recognise this value. The ability to demonstrate effective customer relationship management is essential, as is the need to always manage customer expectations.

Responsibilities and duties

• Lead the design and delivery of client solutions
• Act as an escalation point in diagnosing and resolving complex issues
• Mentor and support other engineers
• Contribute to pre-sales solution design work
• Conduct research and advise on current and emerging technologies
• Setup, manage and monitor cloud/on-premises solutions
• Provide remote and onsite support for our clients across a variety of industries
• Work as part of a team to deliver the best possible outcomes
• End-to-end delivery of server/network implementation and migration projects
• Onsite installation of end user devices, network, and server hardware
• Report directly to the Service Delivery Manager
• Maintain and update internal documentation

Personal qualities and behavioural traits

• You're able to build strong relationships with customers, partners and vendors to enable the best end-user experience
• Ability to communicate effectively and efficiently, with the ability to provide advice to nontechnically minded customers
• Work collaboratively; open, honest, and friendly individual
• Responding in a timely manner to service issues and requests
• Proactive problem solver with attention to detail
• You have excellent verbal and written communication
• You can manage your time and prioritise your workload effectively
• You're able to perform in high-pressure situations and keep customers informed and calm in an outage or incident
• You love to investigate solutions and enjoy looking for ways to work smarter and innovate through technology

Salary & Benefits

• Unrivalled company culture and market reputation
• Includes Car Allowance
• Includes $3K Annual training budget
• Highly competitive remuneration package, which is negotiable based on experience
• Impressive career growth and exposure – advance your career faster within our fast growing and impact driven company
• Training and development provided on a continuous basis.
• Flat org structure and supportive leaders who are passionate about passing their knowledge onto you.
• Flexible work arrangements to help fit a busy life.
• Awesome employee benefits, such as an Employee Assistance Program

How to Apply

Send a copy of your CV (or LinkedIn profile) to hr@microtechdps.com.au attention HR Manager

If there’s a potential match between us, we will contact you shortly after receiving your application. Please have confidence that we treat all applications as private and confidential. This is important to us.

We know that applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply to MicrotechDPS. To help you get to know us, check out our website (www.microtechdps.com.au) for an inside look at what life is like at MicrotechDPS.

MicrotechDPS are proud to be an equal employment opportunity employer dedicated to hiring a diverse workforce.