AddressLevel 1-2 IT Support Engineer – Immediate Start
About the business and the role
HSM IT Solution is a fast-growing Managed IT Service Provider. We serve a diverse client base across Australia, ranging from SMB to corporate businesses across a broad range of industries. We are seeking an enthusiastic Level 1-2 service desk engineer with a strong work ethic to join our team.
Job benefits and perks
- High exposure to the latest and a wide range of enterprise-grade technologies.
- A culture of continuous learning and development
- Working within a supportive team - collaborative, friendly and energetic
- In return for your hard work and dedication, we offer a very competitive salary package, opportunities for career advancement (we pay for and provide opportunities to upskill).
- Annual bonus based on performance.
- We offer a hybrid work from home/office environment after finishing probation and training.
- Located in Rosehill (right next to Parramatta) - Parking available & right next to tram station.
Your job role:
- Provide support to clients via telephone, email, remote access tools and onsite.
- Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.
- Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount.
- Monitor and action alerts from client systems.
- Onboarding & Offboarding users
- Attend onsite for onsite support when required.
Requirement:
- Minimum 2 years’ experience in providing technical service role.
- MSP experience well regarded.
- Strong troubleshoot and problem-solving skills.
- Strong knowledge of Windows OS, Server, and Networking
- Experience with Microsoft 365 cloud technologies - Office 365, Exchange, Azure AD, SharePoint/OneDrive, MDM, Intune
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike.
- Mandarin speaking is well regarded.
- Ability to prioritize and manage multiple tasks simultaneously.
- A passion for technology and a commitment to staying up to date with the latest developments in the field.
- Current driver license
*Please note, full permanent Australian working rights are required to be considered for this position and only successful applicants will be contacted.
If you have any questions, please email *******@hsmit.com.au.
