It Support Engineer

• Join a fun and supportive team committed to excellence
• A unique opportunity to springboard your career with a high profile global brand
• Permanent full time role based in our Barangaroo office
• Windows 10 and Apple iOS experience

Marsh McLennan is seeking candidates for the following position based in its Sydney office:

Onsite IT Support Engineer - Level 2

About The Role

A unique opportunity exists for an experienced Desktop and Technical Support Engineer to join the dedicated and high performing Marsh McLennan Global Technology team. Reporting to the Onsite Technical Support Manager, you will be responsible for providing technical support, training, and guidance to users in our offices. This position works closely with a broad range of internal stakeholders and other IT staff both locally and globally.

We will count on you to

• Responding to requests within a timely manner with appropriate level of urgency, and follows up with colleagues on all issues
• Escalates and coordinates Service Desk requests to appropriate support groups
• Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Assists in disconnecting, moving and reconnecting desktop/laptop technology hardware for single user, multi-user and office moves
• Administer user accounts via Active Directory and other related tools
• Administration of local servers, switches, and IP phone systems
• Manage and maintain accurate inventory of local hardware assets
• Coordinate hardware and software requests, ordering items once approved and timely processing of invoices
• Ad hoc project work involving the application of systems analysis techniques, researching technology options and user consultation

This position will suit a h Marsh’s Advisory Claims Solutions group steps in to work with your team, enhancing specialization and increasing your capacity in a time of need. We proactively identify and advocate to improve claim outcomes, working closely with your business and insurers.

We collaborate with you to develop strategies that reduce claims exposure and improve the cost of risk transfer. Our technical specialists have deep industry knowledge and can service a range of risks and claims complexities.

Our end-to-end integrated approach across claim advocacy, preparation, and handling can help accelerate claims resolution.

Marsh is seeking candidates for the following position to be based ideally in the Chicago office but are open to other locations on our hybrid model:

Claims Technical Leader

What can you expect?

• The Claims Technical Leader will work across the practice in partnership with leadership to provide performance administration, active coaching/mentoring, and consultative guidance focused on improving practice results and technical excellence.
• As the CTL, you’ll direct the development of strategies to drive high quality claim outcomes and to implement operational technical support tools including claim training, onboarding processes and other learning resources.
• The CTL will also lead an assigned team to develop and implement a quality management program which considers operational efficiencies and strategically-focused, defined expectations.
• The right candidate for this role will bring a deep technical understanding of multiline claims with experience in appraising and mentoring high performing team members, demonstrated ability to work effectively with others in the design and development of quality assurance strategies, possess excellent analytical/problem solving skills.
• Additionally the CTL will have a proven record of superior interpersonal and engagement skills as well as be committed to supporting a culture of continuous learning.

What is in it for you?

• A company with a strong brand, with experience developing solutions for todays and tomorrow’s toughest challenges
• A culture of internal mobility, diversity, inclusion, and collaboration
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
• Flexible work opportunities for work/life balance
• Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k, after one year of service

We will count on you to:

• Drive claim technical excellence for the practice.
• Plan, execute and oversee a quality assurance program which provides actionable feedback, supports consistency, and delivers the optimum outcomes on claims
• Assist practice leadership in defining performance standards and goals and ensure clear communication and understanding by team members
• Lead and work collaboratively with assigned team members responsible for the delivery of the quality assurance program to ensure it meets practice needs and expectations.
• Continually review QA processes to identify efficiencies and advancing digital solutions such as the use of dashboards, AI, and automated QA/performance benchmarking.
• Design and oversee all learning and development of curriculum related to technical claim performance including a mechanism to measure the efficacy of the training.

What you need to have:

• 10+ years of experience and a Bachelor’s degree.
• Deep knowledge of multiline claim technical handling and claim resolution strategies.
• Focus on driving high quality with an attention to detail in the delivery of strategic claim consultant solutions.
• Lead efforts in providing positive technical mentorship and coaching for team members beginning with the onboarding of new team members.
• Experience in leadership/supervision in creating high performing teams focused on employee engagement and advancement.

What makes you stand out?

• Solid business acumen with exceptional business insight, strategic orientation and consultative skills.
• Strong analytical background to analyze information, situations, and procedures
• Strong written and verbal communication skills, with demonstrated ability to analyze data to formulate new training or skill development.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting ****@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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