Address- Historic opportunity to play a pivotal role in the Digital Transformation of Australia’s oldest parliament
- Full-time temporary 12 month position (requests for flexible arrangements will be considered)
- $93,295 - 102,941 per annum (Clerk Grade 5/6), plus employers contribution to superannuation and annual leave loading
- NSW Parliament, Sydney CBD
About us
The Department of Parliamentary Services (DPS) is a specialist service department working to support the operation of the Parliament of NSW by providing logistical support and advice to members, the Departments of the Legislative Council and Legislative Assembly and the people of New South Wales.
Enabling the Parliament, serving New South Wales: We demonstrate and foster in others a commitment to the five values of the Department of Parliamentary Services: collaboration, innovation, excellence, integrity and service.
Our commitment to diversity: We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.
Our commitment to flexibility: While this role is advertised as full time, we will consider requests to undertake the work on a flexible part-time or job-share basis.
To get a feeling of what it’s like to work at the Parliament of NSW, watch our video, 'The People's Parliament'. You can now explore the Parliament of NSW online in a new 360-degree virtual tour.
About the positionThis is not your average tech support role. Come and join a diverse, positive and high performing team. The primary purpose of this role is to support a suite of diverse applications by collaborating across organisational branches and vendors, including Digital Transformation, IT Services, Hansard, the Legislative Assembly and the Legislative Council. The Applications Support Analyst is primarily responsible for supporting the Parliamentary Information Management System (PIMS) and a SaaS product called Parliamentary Portal. There are also opportunities to contribute to training, Knowledge Management, innovation investigations, testing and a wide variety of stakeholder communication.
The Digital Transformation branch in the Department of Parliamentary Services (DPS) is currently implementing a suite of digital ICT projects, including the rollout and adoption of Teams, SharePoint, and other software. The Applications Support Analyst sits within the PIMS Evolution and Support stream within Digital Transformation, which is made up of a project team and a support team. The support team has a unique opportunity to provide day to day support and simultaneously feed into project delivery to ensure support continues to be effective and efficient after project delivery.
About you
The role is fundamental to the support of parliamentary operations: The ideal candidate will have excellent customer service, experience supporting business applications, advanced knowledge of the MS Office suite of applications and an ability to learn new and bespoke applications. Experience working with project teams will be beneficial as the role is expected to collaborate across support and projects. Experience managing stakeholder expectations, troubleshooting user issues, working with vendors, creating documentation, organise enhancements and manage risk are all highly desired.
To be successful in this role you will have tertiary qualifications or relevant work experience in IT or a related discipline as well as demonstrated ability to prepare documentation. If you want to make a positive difference by enabling Parliament to serve the community, this is the opportunity for you.
Further information to assist you with applying for this position:
How to apply
To apply for this position please attach to your application:
- Your response [maximum two pages in total] to the two targeted questions. We are looking for you to demonstrate your competency in the focus capabilities as specified in the role description, and
- Your up-to-date resume [maximum five pages] which clearly details your skills and experience as relevant to this position
Your resume and response to the following targeted questions will be the initial assessment method used to determine your suitability for this position compared to other applicants. Applications that do not include a response to the targeted questions cannot be comparatively assessed and are unlikely to progress to the next stage of assessment.
Targeted questions
- How do you approach creating documentation, such as Knowledge Base articles, to support users and internal teams? Can you describe a situation where your documentation significantly improved the efficiency of the team you were working in?
- How do you stay updated with new technologies and applications relevant to your role? Can you provide an example of a time when you had to quickly learn a new application or technology to fulfill a job requirement?
Electronic attachments must be MS Word compatible or in pdf format.
Technical assistance: Should you encounter any technical problems, please contact ‘I work for NSW’ helpdesk 1800 562 679 (Monday - Friday).
Applications must be lodged online through http://iworkfor.nsw.gov.au/
Note: A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, over the next 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
Job Reference: 0000AMF9
CLOSING DATE: Tuesday 2 July 2024 11:59 pm
