IT Support Analyst | Professional Services

The Company Join a national law firm with 600+ users across 5 states. This is a fantastic opportunity to gain training and development inside a very well regarded national Professional Services organization with a social working environment and genuine career development opportunities. The Role Due to growth, an IT Support Analyst role is available. You will be responsible for providing Level 1 support (including on site and remote support) across multiple offices. You'll be providing 1st and 2nd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems. Responsibilities include:- Assist in maintenance and support all IT infrastructure hardware and software including switches, routers, servers, SAN's, desktops, laptops, MFD's, Cisco phones and mobile devices- Supporting Microsoft office 365 suite- Onboarding & off boarding staff, creating user profiles in Active Directory- Resolve network scanning &desktop hardware- Setup and trouble shoot audio visual and video conferencing systems- Paid rostered on call work every 5 weeks for 1 week Required background / knowledge / experience / personal qualities- MUST have experience working in a professional service environment on the help desk- Excellent written and verbal communication- Highly organized & strong time management skills- Willingness to learn and expand IT knowledge- Customer service focused Benefits - Social committee with fortnightly social drinks & monthly events- Building facilities - gym membership included- Generous parental leave- Flu vaccination & skin checks By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.