It Support Analyst

Date Posted: 2024-02-20
Country: Australia
Location: AUSQLD122: Cannon Hill QLD, 101 Southgate Avenue, Cannon Hill, QLD, 4170, Australia
Position Role Type: Unspecified

• Use leading-edge technology to design and deliver technical solutions to complex problems
• Work with diverse teams, both locally and globally
• Provide real outcomes that make a difference to our nation’s security

Raytheon Australia is a trusted capability partner to the Australian Defence Force, providing technology solutions that protect and secure our sovereign projects.
We are seeking a smart and energised IT Service Delivery Specialist who is looking to take the next step in their career helping shape service delivery and deliver customer excellence at our Canberra office location.
To be successful in this role you will need to be enthusiastic and an energetic person who loves going above and beyond to exceed support expectations daily. Proactive and responsible, your planning skills will ensure your success in meeting customer expectations and stay one step ahead of customer requirements. You will be centre stage in representing IT to our workforce of people; your excellent communication skills will ensure you interact with your customers effectively and always follow through. Previous customer service experience is a must and show us how you thrive going above and beyond to meet and exceed expectations.
The role will be responsible for providing support not only onsite at our Cannon Hill location, as well as other site locations in Queensland, but you will also provide IT support to all our employees across Australia.
You will join a local team and be backed with global expertise as well as a tailored professional development program to ensure you and your work are successful.
Key Responsibilities:

• Address the day-to-day IT support needs of end users by providing exceptional support for incident, service request, and problem management
• Attend to end user requests by phone, walk-ups, and online ticketing systems
• Liaise with EA’s to coordinate successfully, roll outs, upgrades, meetings and new technology integrations.
• Maintain, support and provision desktop hardware including PCs, Laptops, Mobile devices, printers, and other peripherals
• Support audio visual incidents and staff requests
• Assist in asset management and disposal processes
• Maintain and update documentation as required, including, but not limited to End User Work Instructions, Self-Help guides and technical documentation for inclusion into the Knowledge Base.
• Contribute to process improvement to improve the way we work

Skills, Experience and Qualifications:

• Minimum 3 years’ experience in a technical IT support and customer facing role
• Display exceptional communication and presentation skills with a willingness to learn and provide an innovative approach
• Work with minimal supervision
• Completed studies in Computer Science, Information Technology, Business, or a related discipline
• Experience supporting Office 365, Windows 10, and Active Directory technologies
• Exposure to SCCM Co-Management and Exchange Hybrid environments
• In-depth knowledge of troubleshooting hardware and software
• Self-motivated problem solver who takes initiative, ownership and strives for excellence
• Capable of working autonomously as well as collaboratively in a team
• Strong focus on customer satisfaction with excellent verbal and written communication skills
• Ability to multitask and prioritise effectively while maintaining a high level of attention to detail
• Must hold an Australian Driver’s license
• Some travel may be required

Successful candidates must be an Australian citizen and/or able to obtain and maintain Australian Defence security clearance. Eligibility can be found at http://www.defence.gov.au/agsva.
This is your chance to belong to an inspiring team and build your career at a company that invests in your future.
As our employees say, we do great work at Raytheon Australia and it’s great to #workhere.
If you are looking for a challenging and rewarding career access your next mission now by clicking on the “Apply” button below or contact us at Careers@raytheon.com.au
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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