It Support Analyst

About Kalyra 

Kalyra has been supporting South Australians for 130 years! We take pride in delivering outstanding service and care through Residential Aged Care, In-Home Support, Retirement Living and Affordable Housing. When you join Kalyra, you join a team that makes having a career in Aged Care fun, inspiring, and rewarding – it’s different here! 

What drives us? Our values – caring, commitment, strengths, community, enabling. 

Role Overview  

The IT Support Analyst role at Kalyra is a pivotal position responsible for delivering top-tier application and IT technical support services. Reporting directly to the General Manager, Information and Digital Services, you will be at the forefront of ensuring smooth operations across various departments including Residential Aged Care, Help at Home, Neighbourhood Living, and Corporate Services. This role demands proactive problem-solving skills, a strong customer service orientation, and the ability to collaborate effectively with stakeholders. 

Key Responsibilities  

• Provide comprehensive application, infrastructure and end user device support to business users.
• Act swiftly to resolve user incidents accurately and efficiently.
• Troubleshoot and escalate issues promptly to ensure timely resolution.
• Maintain the efficiency and effectiveness of core business systems.
• Collaborate with vendors to improve systems and processes through upgrades and maintenance.
• Manage the implementation of new processes aligned with application/equipment updates.
• Ensure the security and integrity of systems is upheld.
• Liaise effectively with key stakeholders to ensure seamless interoperability between solutions.
• Attend relevant meetings associated with IT developments, projects, and improvements.
• Develop and update IT documentation and procedures related to systems changes.
• Adhere to all IT procedures and standards.
• Engage in mandatory training and personal development to enhance performance and teamwork.

About the Person  

The ideal candidate must possess a minimum of 3 years of IT level 2 support experience in a complex environment, coupled with proficiency in service desk applications and support procedures. Demonstrated strong customer service skills are essential, along with comprehensive knowledge and experience in the installation, support, maintenance, and problem resolution of software, hardware, and telephony systems, including Mobile Device Management. Experience utilising M365 productivity tools is required, as well as excellent verbal and written communication abilities. The candidate should have a proven track record of effectively supporting and coaching in the usage of IT solutions, demonstrating a high level of organisational ability, attention to detail, and the capacity to manage tight deadlines and competing priorities. Furthermore, the ability to engage stakeholders effectively, maintain positive relationships, and a commitment to continuous improvement aligned with business values are essential attributes for this role.

Apart from this, we ask that you have the following:  

• Current SA Driver’s license and reliable vehicle  
• National Police Check or willingness to obtain one 
• 3 x COVID-19 vaccinations  
• Influenza 2023 vaccination 

The benefits: 

Joining the Kalyra team is not only fun and rewarding, but it's also a career and we can offer you: 

• Unlock the potential for increased take-home pay with enticing salary packaging options  
• Join a values-driven organisation that thrives on a warm and supportive culture  
• Ignite your career aspirations with exciting opportunities for growth and role customisation! 

For more information, please contact Harrison McMillan at (08) 7100 18***or via email – ***********@hmrpo.com.au