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Form of workSAGE Group is Australia's leading independent industrial automation and control systems integrator. A recognised leader in the design, delivery and support of industrial and electrical control solutions, the SAGE Group of companies bring the best thinking to clients across infrastructure, transport, manufacturing, resources, defence and utility sectors.
We currently have an opportunity available for a full time IT Support Analyst to join our growing business.
Reporting to the IT Support Lead and working on the very latest technology, you will be responsible for maintaining and supporting IT hardware, systems and software to enable end users to accomplish business tasks.
Key responsibilities
- Prioritise, manage and promptly resolve support issues within SLA requirements.
- Deliver excellent customer service and build rapport with end users.
- Analyse resolutions and trends for ways to prevent future problems.
- Publish knowledge articles for user self-help.
- Order, build and deliver end user devices ready for use within required time frames.
- Complete IT related onboarding tasks for new staff members.
- Streamline and automate repetitive support tasks.
- Support the deployment of new systems and updates to existing systems.
- Perform routine and preventative maintenance tasks.
- Identify and mitigate technical risk, escalating high risk items to management.
- Adhere to our internal processes and delivery methods.
Essential skills and experience
- 2+ years experience working in a Service Desk support role
- Experience providing support in a Windows based environment: ActiveDirectory, Windows 10/11, Office Suite, Office 365
- Experience working with ticketing systems
- Excellent communication and customer service skills
- Demonstrate logical troubleshooting and problem-solving skills.
- Genuine interest in providing exceptional customer service.
Key requirements
- Qualifications in IT or related study
- Must be an Australian Citizen with ability to obtain a defence clearance if required.
Our offering
- Work with the latest technologies
- Fun & Friendly team
- Competitive remuneration
- Professional and safe working environment
- SAGE supports and promotes cultural diversity and equal opportunity within the workplace.
Click on the below link to apply now and deliver exceptional outcomes for our clients.
We welcome you to learn more about SAGE, please visit http://www.gotosage.com
To follow us on LinkedIn, please click on: https://www.linkedin.com/company/sage-group-of-companies/
SAGE is committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer that supports a diverse and inclusive workforce, and would like to strongly encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islanders.
