Address
Form of work
Permanent
Perth
Immediate start
About the company:
Green Light is one of Australia's most successful and fastest-growing IT services businesses. We offer a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.
About the engagement:
Green Light has an exciting opportunity for an enthusiastic Desktop IT Support – Level 2 to join our clients for their projects
We are looking for an enthusiastic and experienced Desktop Engineer to join the Managed Services team in Perth. This role is to provide a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance.
The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.
The Desktop Engineer will fulfill day-to-day support, triaging, service delivery activities and associated tasks, with a focus onlevel 2 resolution. The candidate will work closely with the Modern Workplace Team Lead in fulfilling the above responsibilities.
Primary responsibilities:
Provide level 2 site and remote support of devices and software including:
- Laptops and desktops
- Meeting room audio / visual and collaboration equipment, system and software
- printers and scanners
- Peripherals (e.g webcams)
- Phones (e.g Iphones) and tablets and corporate phone apps
- Telephony
- Office 365 suite
- Teams and Zoom
- ERP and non ERP applications
- Incident resolutions and escalations
- MACDs including pre-preparation of devices
- Repairs using hot swap and coordination with third parties
- Coordination of third party contractors where required to affect problem diagnosis, response and repair within agreed SLAs
- User deskside training and assistance
- Disposal and cascading of devices where relevant
- Encryption and wyping of old devices
- CMDB / Asset register updates
- Procurement assistance
- Deskside support for users and nominated VIPs as needed
- After hours support for nominated VIPs and P1 incidents
- Permanent full time
- Based at the Customer office in the Perth Metro & travel to remote areas of WA (Kalgoorlie)
- Onsite work 4 days a week
- Immediate availability is desirable.
What will make you successful in this role?
- Minimum of three years of experience in a seasoned service desk analyst, NOC, or equivalent role.
Experience in a continuous shift operations center (24/7x365) is highly desirable - Excellent communications skills and ability to interact confidently with various stakeholders
- well skilled and be able to deal with entitled VIPs, but diligent to log every contact in the SD
- High level of IT Technical proficiency
- Advanced Customer Service skills and ability to build rapport with clients.
- Advanced Organisation and Prioritisation skills
- Excellent problem-solving skills
- Be able to positively contribute to a team.
Click APPLY or contact Jaya Aidasani- (*****@greenlightworldwide.com)– Senior Resource Manager for a confidential discussion with Green Light Worldwide OR Call 0435775***
