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Form of workLiebherr-Australia is a member of the Liebherr group of companies, which employs over 42,000 people in more than 120 autonomously operated companies in over 50 countries around the world. The Liebherr group of companies attribute their leading position in diverse international markets to the quality and reputation of technologically advanced products, services and commitment to client satisfaction.
About the Role
As a key member of a small dynamic team and reporting to the IT Operations Manager, you will be responsible for providing essential technical assistance and exceptional customer service to end-users within the organisation a national scale. The role will suit a service-orientated person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results.
Key responsibilities:
- Provide IT support services, Level 1 tickets
- Collaborate with other IT teams (e.g., Level 2/3 support, infrastructure, and security) to escalate and resolve complex issues
- Install and configure computer hardware, software, systems, servers, networks, printers, and scanners
- Monitor and maintain computer systems and networks
- Efficiently and accurately log, prioritize, and manage support tickets using a ticketing system
- Provide technical support to the branch (this may be in person or over the phone)
- Keep inventory of all equipment, software, and license users
- Test new technology and training users
- Active participation in the implementation of new IT solutions and services
About you
- 2 years Helpdesk experience preferred
- Degree qualifications in Information Technology or equivalent (preferred)
- Intermediate computer hardware and software installation skills
- Intermediate problem-solving skills
- Knowledge in the distribution and disposal of classified data/documents/devices
- Determining customer needs and establishing service solutions and forecasts
- Maintains a positive and optimistic attitude
- Communicates effectively and appropriately with others
What can we offer you?
At Liebherr Australia, we’re committed to looking after you, with some great benefits including (but not limited to):
- Paid Parental Leave | Purchase Leave | Early Access to LSL
- Corporate Health Insurance | Novated Lease | Travel Club
- Liebherr One Hub – Employee discount portal for great savings
- Financial stability | annual reviews | service & manager rewards | career progression
- Training programs and opportunities to ensure your continued growth.
- Soft skills and Leadership training programs
- $3,000 Employee Referral Program
Diversity and Inclusion
Diversity and Inclusion sit at the heart of the Liebherr Group’s Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.
Culture
We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.
How to apply
Please apply via the link below.
Applications close COB Friday 17 May 2024
Candidates are advised that interviews may commence before closing date.
Liebherr Australia would like to thank you for submitting your application.
No agencies or third parties please.
Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.
