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Form of work About the RoleAs a key member of a small dynamic team and reporting to the IT Operations Manager, you will be responsible for providing essential technical assistance and exceptional customer service to end-users within the organisation a national scale. The role will suit a service-orientated person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results.
Key Responsibilities
Provide IT support services, Level 1 tickets
Collaborate with other IT teams (e.g., Level 2/3 support, infrastructure, and security) to escalate and resolve complex issues
Install and configure computer hardware, software, systems, servers, networks, printers, and scanners
Monitor and maintain computer systems and networks
Efficiently and accurately log, prioritize, and manage support tickets using a ticketing system
Provide technical support to the branch (this may be in person or over the phone)
Keep inventory of all
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