It Support Engineer

Cannatrek is a market leader in the Australian plant-based medicine industry and one of Australia’s fastest growing HealthTech companies.

We help to develop and tech-up the entire supply chain, from seed to patient, and our suite of businesses use cutting-edge technology, data-driven insights and sustainable, green practices to cultivate effective healthcare solutions.

We have a clear vision, a lot to achieve and our team is expanding. We develop people like we do our plant-based medicines, with care and attention. Nothing gives us more satisfaction than seeing them bloom.

Come grow with us.

We’re looking for a strong IT Support Engineer to join our growing team.

What will you do?

As an IT Support Engineer you will provide critical IT support and operations capabilities to the business. This is a senior role, with plenty of variety, you will have an opportunity to shape our IT support and operations functions whilst also working on interesting business and technology projects.

Here’s a summary of what you will be doing:

• · Provide frontline support for user and endpoint technology issues.
• · Deliver and manage end-user hardware, software, and services.
• · Support and manage a range of common M365 services.
• · Support cybersecurity alert and incident management.
• · Monitor our systems and respond to system incidents.
• · Support IT service request, incident, asset management.
• · Perform basic cloud (80% AWS / 20% Azure) administration.
• · Provide basic network (firewall, switch, and AP) management.
• · Helping to improve IT operations through automation / processes.
• · Support and contribute to a range of business and IT projects.

What will you bring?

We’re looking for a talented engineer with solid skills and experience who can deliver value quickly, however we are not expecting you to “tick all the boxes”. A successful applicant can expect close support from our existing team to build skills in areas that you may have limited experience with.

Here’s some of the things we’re looking for:

• · 5 years of applicable industry experience.
• · Relevant technical, operations, security certifications.
• · Strong M365, Entra ID, Intune skills.
• · Strong ITSM, service desk and desktop support skills.
• · Strong end-user device / printer management skills.
• · Basic AWS and Azure cloud administration skills.
• · Basic networking and infrastructure support skills.
• · A friendly, relaxed person who enjoys working with teams.
• · Willingness to work slightly staggered business hours (+/- 1 hour).
• · Ability to be flexible working on new projects and technologies.
• · A desire to learn new skills across different technologies / disciplines.
• · Occasional travel to local / national Cannatrek sites if required.

Benefits:

🚀 Professional Growth – our IT team has over 180 years of combined IT experience to share with you. We’re committed to building your skills across new technologies and projects.

💡 Innovative Work Culture – we’re a business that is growing, we’re always working on a range of interesting business and technology projects.

🌏 Diverse and Collaborative Team – we’ve got a great group of highly seasoned IT veterans across a range of backgrounds including PMO, Data and AI, Product Mgmt, Cloud / Infra and Cybersecurity.

💼 Hybrid Working – Whilst this role is primarily expected to be on-site given the importance of face-to-face time with our HQ business and IT staff, we are committed to supporting any reasonable flexible work arrangements.

A satisfactory Police Check is a requirement for offer of employment.

At Cannatrek, we value diversity, embrace difference, and nurture a connected, safe, and respectful team. We empower thought leaders, decision makers and creative thinkers.