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Form of workMilestone IT is currently working with this brilliant nationwide business that right now has an exciting opportunity for an experienced IT Support Technician to join a great team.
Working with a small team of IT specialists, you will be Providing High-Level support to users both on and off-site.
Key Responsibilities include:
- Providing hands-on hardware and software support for Active Directory,
operating system builds from images and troubleshooting - Providing face to face support and occasionally on-field support
- Manage the tickets raised by the service ticketing system
- Installing, moving, adding, and changing equipment and software
- Maintenance of the Client's Network
- Performing proactive and reactive troubleshooting to identify potential problems
- Provide reports as requested by the management or by the customer
- Use remote software tools to monitor all the devices
Skills we are looking for:
- Minimum of 1-2 years experience performing Level 1/2 support
- Detailed knowledge and experience of Microsoft Office Suite
- Detailed knowledge of various desktop and server operating systems
- Friendly welcoming professional with good telephone manners.
- Well-presented, hardworking, and enjoys working in a Team
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.
