It Support Engineer

$90,000 to $100,000 total package including super

Terra Firma is a highly respected Australian business and technology consulting firm with a 25+ year history of successfully delivering client outcomes. We offer leading business and technology consulting services covering the entire lifecycle of a program.

With an average tenure of 8 years across the business, it’s safe to say that our people love what they do and are here for the long haul, whether they are at the beginning of their career journey or a seasoned professional. Our people are masters of their craft but what sets us apart is our support and willingness to help each other to deliver high quality outcomes for our clients.

We offer you exposure to a diverse array of clients across various industries including all levels of Government, Banking and Financial services, Not for Profit, Telco’s, Technology and Utilities. If you have the right skills, take your pick! Not only are you able to work across various industries, but you will also learn and upskill from working on new projects and with new technologies.

The staff are the lifeblood of Terra Firma.

The diverse backgrounds and varying walks of life enable our company culture to grow stronger, and this is what makes it such a great place to work.

Terra Firma is committed to ensuring all applicants are considered for positions in the organisation regardless of ethnicity, gender, or physical disability.

If you share our values and culture, you will find a home at Terra Firma.

The opportunity 

We are looking for an IT Support Engineer to come onboard and provide support to our business.   

You will partner with and coach our internal stakeholders and teams to understand our systems and provide technical support. This will include onboarding and offboarding staff, managing our IT assets and providing technical support around our day-to-day business needs. You will providing first, second and third level support by understanding, analysing and resolving support-related requests and incidents.

You will play an important role to improve the end users’ day to day life in relation to the organisations technical services.  

What you’ll do

• Run IT induction for new starters and offboarding for staff finishing with the organisation  
• Make sure all systems, both internal and hosted, are proactively monitored 
• Ensure that monitoring systems are up to date and operational, that proactive alerts are configured
• Provide responsive service and rapid resolution of support queries
• Investigate performance or application issues by diving into logs, or into the application database 
• Create documentation for projects related to virtual server, service and network infrastructure 
• Proactively recommend improvements and automation 
• Ensure production and development systems IT Infrastructure such as Active Directory, Office365, Desktops and laptops are well supported, managed and upgraded as required 
• Ensure internal LAN, WLAN and VoIP network is trouble free and secure 
• Update documentation to accurately reflect the environment 
   

The ideal candidate

Your highly developed interpersonal and communication skills and your ability to foster and maintain effective relationships will see you succeed in this role.  You will have a passion for IT and enjoy problem solving.
 

You will have a Bachelor's Degree or at least 5 years experience in a similar role and be able to demonstrate: 

• Knowledge and ability to troubleshoot cloud technologies including Microsoft 365 (Sharepoint, Teams, Outlook, Word, Power Point) 
• A passion for latest trends and advances in infrastructure and technology 
• Experience with databases, networking, inter-connectivity, operating systems, monitoring and automation tools 
• Prior experience with desktop support 
• Experience with loading and building Desktops, laptops 
• Ability to pick up and apply new technologies 
• Ability to work with new applications and software (e.g. Salesforce, Castellan, others as required) 
• Prior experience with Salesforce or Microsoft (desirable) 

We are looking for someone who wants to engage with our business and our people and progress and grow with us for the long term so you will also be:

• A team player, enjoy working with people and are able to work in the office 3-4 days a week and remaining working from home
• An excellent communicator and have interpersonal skills to effectively communicate to a non-technical audience 
• A fast learner, solutions focused and have the enthusiasm to respond to queries in a timely manner 
• Confident and self-motivated with a strong work ethic
• Detail orientated and have the ability to work to deadlines 

If this sounds like you and you’re looking for the next great step in your career, we'd love to hear from you.

Apply Now!