Address
Form of work
SalaryIT Support Officer - $70k + super + NFP Benefits
Robert Half are exclusively partnered with a longstanding Not-For-Profit organisation working in the disability and aged care support sector. They are seeking a skilled IT Support Officer to act as the first point of contact for any on-site support issues and take escalations from their outsourced helpdesk. If you're looking to work in a fast-paced environment with a supportive team, this could be the perfect role for you.
Responsibilities:
- Respond to Service Desk tickets promptly, ensuring SLAs are met.
- Provide end-user support through various channels, including face-to-face and phone interactions.
- Maintain and enhance work instructions to facilitate application usage.
- Resolve internal support requests spanning Level 1, 2 & 3.
- Document issue resolutions for future reference.
- Collaborate with internal team members and external vendors for escalation when necessary.
Requirements
- Proven Service Desk Support Officer experience.
- Strong troubleshooting and communication skills.
- Positive attitude and inclusivity appreciation.
- Exceptional attention to detail and stakeholder engagement.
- Passion for excellent service and adaptability.
- Ability to communicate technical issues effectively.
Why Our Client:
Enjoy flexible hours, in-house training, and corporate discounts. Benefit from salary sacrificing and join a values-driven team. Progress your career while contributing to a greater mission.
If you're ready to bring your technical prowess and passion to a team creating real change, apply now! Join our client's group and empower individuals with disabilities.
To be considered for this role, you must be willing and able to obtain a yellow & blue card.
If Interested, please apply below or to dylan.trench@roberthalf.com.au.
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
