AddressUnlock your potential in IT support with Vaxxas. Discover rewarding positions within a dynamic team and play a vital role in our IT Department.
Overview of position
The IT Support Officer will support the Senior IT Support Officer in all aspects of maintaining Vaxxas’ IT infrastructure. This role is a combination of hands on technical, project coordination, and customer service.
Essential duties & responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Ensure accurate logging of all requests/calls.
- Troubleshooting and resolution of a variety of technical issues including, but not limited to, networks, client/server systems, PC’s, desktop application software, and peripheral devices.
- Install or assist employees in installation of hardware and peripheral components such as monitors, keyboards and printers.
- Coordinate the helpdesk and prioritise tickets for the managed service provider.
- Ensure the smooth functioning of all client facing IT infrastructure such as meeting rooms and printers.
Required capabilities
- Bachelor of Science/Bachelor of IT, Computer Science or relevant field (desirable).
- 2+ years of current Help Desk or IT experience required (not essential, but highly desirable).
- Excellent knowledge of computer systems, mobile devices and other technical products.
- Ability to diagnose and resolve basic technical issues.
- Proven experience as a help desk technician or other IT customer support role.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Consistently demonstrate a positive and professional attitude with a high level of management and peer group cooperation.
Selection criteria
- Excellent technical knowledge and ability to communicate effectively to diagnose the issue and explain its solution.
- Demonstrated experience in a customer-facing role.
- Well-developed problem solving and decision-making skills.
- Excellent written and verbal communication skills and the ability to work independently and manage work priorities to meet competing deadlines.
About Vaxxas
Vaxxas is a privately held, clinical stage biotechnology company focused on enhancing the performance of existing and next-generation vaccines with its proprietary high-density microarray patch (HD-MAP). Vaxxas is targeting initial applications in infectious disease and oncology.
The company’s innovative, needle-free technology can eliminate or significantly reduce the need for vaccine refrigeration during storage and transportation, easing the resource and logistics burden of maintaining the vaccine cold chain.
In addition to a Phase I clinical study of a COVID-19 vaccine candidate, Vaxxas is performing demonstration work in preparation for clinical evaluation under contract with the United States Biomedical Advanced Research and Development Authority (BARDA) on pandemic vaccination solutions, among multiple other clinical and pre-clinical programs.
The company has forged collaborations with leading global organisations in vaccine commercialisation, including Merck/MSD, CEPI, the World Health Organization (WHO), and the Bill and Melinda Gates Foundation.
Learn more at www.vaxxas.com
If you are looking for a role where IT support challenges matter, we want to hear from you!
To be considered, please submit your Resume, together with a cover letter (outlining your core capabilities for the role, demonstrated experience of how you have delivered outcomes and why this role is of interest) by selecting the 'apply for this job' function.
