AddressAbout The Role
As a Support Operations Officer your ultimate responsibility is to provide superior service and support to all internal and external customers in every instance and ensure all allocated tasks are completed accurately in a timely & efficient manner whilst complying with all Auswide Bank policies and procedures.
This role is located within our Support Operations Team, who are a key component to supporting our critical operations by providing superior service as part of our greater Support Services Team.
Key Responsibilities:
- Accurately complete all reconciliations, audit tasks, reporting and accounts payable functions allocated to Support Services
- Complete tasks to fulfill our regulatory requirements; APS910, Unclaimed Monies & AML Reporting
- Checking, filing, retention & destruction of documentation
- Manage & Assist with all Mail & Stationery tasks
- Releasing Information to third parties
- Managing Bpay Investigation & Error Correction requests
- Provide Support to Branches for Cash Ordering and Returns
- Manage damaged note & coin claims
- Assist with all aspect of Support Services first line defence requirements to identify abnormalities in Auswide Bank's Policies, Procedures and Products Term & Conditions and Legislative obligations.
About You
Coupled with your excellent & effective problem-solving skills, you will also need to:
- Develop the reputation as holding a high level of working knowledge of our core banking system; Ultracs
- Have excellent written, verbal & interpersonal skills
- Develop the reputation as being regarded as standing apart from the crowd when it comes to understanding Auswide Bank's policies & procedures and general banking legislative requirements
- Display an Intermediate skillset in Microsoft Office programs (in particular Excel & Word)
- Ability to use 3rd Party Applications
- Develop skills in Six Sigma, Nintex and SharePoint
About Our Benefits
- (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff *
- (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community
- Employee Assistance Program (EAP) and various Health & Wellbeing programs
- Bank Staff Share Plan options and Years of Service Recognition program
- An extensive range of discounts and benefits associated with the Bank’s financial products
- Discounts with various business partners
- A complete range of generously subsidised corporate uniforms
About Auswide Bank
Established in 1966, Auswide Bank’s mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.
Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier.
Through outstanding customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial partnerships and relationships, an online lending platform and our network of branches across Queensland. We know it’s the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.
How to apply
This is an exciting opportunity which has become available in our Bundaberg Head Office located on Barolin Street. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!
The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons and Employment Verification Checks.
