AddressWe aim to develop each student's love of learning, love of others and love of God. In this way, students become people of heartfelt service, intellect, leadership and integrity. Our goal is to grow students' capacity, equipping them with the skills necessary to be successful, productive and responsible global citizens.
Full time role, onsite.
The IT Support Officer is an initial point of contact for hardware and software support, and effectively diagnosing and resolving IT issues for our school staff, students and parents. IT Support may be required in person e.g assisting with classroom technology or office hardware, via email or phone. By promptly addressing technical concerns, this role ensures that learning takes place effectively and the school can function smoothly.
Responsibilities:
- Respond promptly to service issues and requests via phone, in-person, or email
- Provide technical support for hardware, software, and account access issues
- Determine the best solution based on the issue and details provided
- Offer clear, step-by-step guidance to users
- Document events and issue resolutions through the ticketing system
- Maintain regular communication with users, updating them on status and pertinent information
- Escalate complex issues to senior team members when necessary
- Install and configure IT hardware and software
- Manage and track loan devices
- Liaise with third party suppliers as needed
Requirements:
Technical Knowledge, Skills and Experience
- Proficiency in Microsoft Office 365 programs and strong computer literacy
Skills and Behaviours
- Exceptional written and verbal communication skills
- Resourcefulness, initiative, and problem solving
- Ability to learn quickly and apply new knowledge
- Exemplary customer service skills with keen attention to detail
- Ability to work proactively and autonomously within a strong team environment
- Effective time management
- Reliability and follow-through
- Resilience to work in a dynamic work environment
Experience working in education or not for profit sector will be well regarded.
Prerequisites:
- An active Christian faith (non-negotiable) including church involvement
- Current Working With Children Check clearance will be required before commencement
Applications close Monday 1 July 2024, 9am.
How to apply…
Please upload your brief cover letter and resume, addressing the above selection criteria.
More information including a full job description can be found at:
https://www.nbcs.nsw.edu.au/employment
