It Support Officer - Wellington

Take charge in this proactive role, providing efficient and effective technological and telecommunications support across the organisation.

• Undertake a key role in our diverse organisation
• Enjoy a 35-hour workweek with adaptable working hours, embracing a 19 day month with a rostered day off!
• $68,986 to $80,175 + 11% superannuation

THE OPPORTUNITY

The IT Support Officer is responsible for providing day-to-day 1st and 2nd line operational support (Service desk) services to users including hardware, software, training and telecommunications related incidents and to provide administrative support to users in respect of client side information technology and telecommunications equipment and facilities.

DUTIES AND KEY RESPONSIBILITIES

• Provide efficient and effective service desk services to the organisation
• Prepare and produce statistical and management reports as required
• Provide input and suggestions to team leader on identified improvement opportunities for the efficient and effective operation of the service desk
• Responsible for investigating and resolving operational related incidents and service requests allocated by the IT Support Team Leader
• Perform all activities in relation to implementation, installation, setup, configuration, connection and commissioning of hardware and/or software
• Provide asset management services in regard to all ICT equipment

ABOUT YOU

You are a skilled and motivated IT professional with proven skills and experience in desktop, server and network operating systems. You have a proven track record of providing technical support and imparting technical knowledge across an organisation. You are innovative and ambitious, having an eye for problem solving, and showing a passion for technology and excellent customer service.

TO BE SUCCESSFUL IN THIS ROLE

• Solid IT industry experience and/or TAFE Certificate of Trade or other equivalent IT industry certifications
• Demonstrated experience in the operation, use and support of personal computer hardware, software and peripherals including application deployment
• Demonstrated experience in the use of operating systems including Microsoft Windows and Microsoft Windows Server
• Customer focused with the ability to understand the needs, objectives and constraints of business clients and users
• Practical knowledge and experience in Local Area Network (LAN) management and support and associated network operating systems including Microsoft Active Directory and Microsoft 365

WHAT WE OFFER

• Attractive annual salary ranging from $68,986 to $80,175 plus 11% superannuation
• Flexible work options to suit your needs
• Enjoy a 35-hour workweek with adaptable working hours, embracing a 19 day month with a rostered day off!
• Thrive within the collaborative and supportive environment of the Council's team, immersed in a welcoming company culture
• Generous leave provisions to support your work-life balance
• Prioritise your health and wellbeing with access to discounted gym memberships through Fitness Passport, a comprehensive wellbeing program, the opportunity to engage with colleagues via our social club, annual flu vaccinations, and confidential assistance provided by our employee assistance (EAP) program
• Experience the benefits of our salary packaging options, allowing you to maximize your earnings and financial flexibility

If this role sounds appealing to you, take a moment to explore the Position Description.

Closing Date: 9.00am Monday 19th February 2024

Enquiries: IT Support Team Leader - 02 6801 4*** 

ABOUT US

We are Dubbo Regional Council, a large regional Council servicing a growing community of over 55,000 people. Our team consisting of 600 team members working across a diverse range of areas including planning, infrastructure, community and cultural services, administration, economic development, corporate business and recreational services.

Our focus is on delivering high quality services, strengthening our community engagement and strategic management capabilities, building an organisation based on performance and continuous improvement whilst creating a values based organisational culture and developing a professional and engaged team that delivers on our shared values; Progressive, Sustainable, One Team and Integrity.

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

HOW TO APPLY

1. If this role sounds like you, we would love to hear from you, simply click apply now!
2. Please fill out the questions in the application page below.
3. On the following page you will have the opportunity to attach your resume and copies of applicable qualifications.
4. Please note that once you start to complete your online application you cannot save it and return to it later. We would recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you're ready.
5. A panel will assess all applications for suitability against the essential criteria for the position. Once completed, an interview, skills assessment or task and reference checks may be undertaken. All candidates will be notified of the outcome via the email address you supply as part of your application.