Address
Form of workAbout the business
EIRE Constructions was founded by Kelliher family patriarch Tom Kelliher, in 1975. From the beginning, EIRE blazed a trail in innovative civil infrastructure solutions – and now specialises in water treatment, water network infrastructure and transport infrastructure, drawing on our breadth and depth of experience to deliver complex projects. As regional civil infrastructure specialists, we strive to be a part of the communities in which we operate. Driven by our Purpose of building the communities we want to live in, we are connected and inspired by our Values.
About the role
Reporting to the ICT Support Lead the ICT Support Coordinator provides IT administrative support to EIRE employees and acts as an interface and conduit between EIRE employees, and the outsourced IT provider (S5)(for Microsoft products). This involves triaging and escalating IT related issues and liaising with the outsourced provider to ensure the resolution of IT issues. In addition, the ICT Support Coordinator is responsible for the ordering and provision of IT equipment and services including laptops, tablets, phones, email accounts and system access to EIRE employees, as well as coordination of IT related registers and services. The ICT Support Coordinator will also provide more generalised administrative support related the use and functionality of EIRE systems, and other ad hoc duties as required.
Eire is looking to fill this position on a Part time basis (approx. 25-30 hours per week) - We are happy to negotiate days / times.
Accountabilities
IT administrative support
Ad hoc troubleshooting of minor IT issues for Eire staff
Capture IT related issues or requests from EIRE employees and liaise with S5 to ensure timely resolution
Engage constructively with both S5 consultants and EIRE employees to resolve issues
Provision of IT equipment & services for EIRE employees
Co-ordinate delivery and allocation of ICT equipment for EIRE employees, including (but not limited to) laptops, tablets, keyboard/mouse, monitors, and mobile phones
Implement processes for ordering equipment for new starters to ensure that equipment is available on commencement
Arrange email accounts and system access for new employees
Ensure that all EIRE employees have the correct level of system access as required and appropriate for their role
Maintenance of email distribution groups
Coordinate the return of equipment and cancellation of services for exited employees
Liaise with managers and implement processes to support the onboarding and offboarding process
Coordination of IT licenses and registers
Purchase and allocation of licensing for non O-365 items, such as Adobe software, Bluebeam and Hightail
Maintenance of registers for IT equipment, phones and software licensing
Allocation of cost and authorisation of billing for purchases and monthly charges for mobile phones, software licences, NBN and ICT support
Liaison with suppliers including Telstra and contractors
General IT/System support
As and when required, provide ad hoc support to the broader Finance/IT team, including but not limited to data entry and supporting manual workflows
Support for system implementation
Maintenance of SharePoint site
Responsible for phone and videoconferencing systems
Responsible for printer services
Oversight of CCTV footage and the administration of the security system at Newcastle locations
Key incumbent attributes
Experience
2 years’ experience in an IT administration or similar role. Ie: Level 1 help desk.
Knowledge
Broad knowledge of Microsoft software and systems
Basic knowledge of networks, communication/telephony systems and/or security
Personal attributes
Proactive
Ability to prioritise
Customer oriented
Organisational skills
Time management
Strong interpersonal skills
Effective written and verbal communication
Trouble-shooting and problem solving skills
Qualifications
Certificate 3 Information Technology (Desirable)
