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Form of work Assignment Duration : 2 to 3 months (initial period) Work Arrangement : 0.8FTE or Full-Time (prefer 4 days, but open to full-time candidates) About the Role : We are seeking an experienced IT Support Officer to provide essential support during the absence of the IT Manager or Technical Director. This role requires a senior Level 1 technician with advanced troubleshooting skills due to the multiple operating systems in use. Key Responsibilities :
Troubleshooting Skills : Perform general troubleshooting across Microsoft Windows, Mac OS, Adobe Suite, K emu, remote desktop environments, basic printer configuration, Windows Defender, and M365 Suite.
Workflow Efficiency : Reconfigure user settings to ensure functionality of all services and assist staff in creating basic workflows.
Technical Competence : Understand Microsoft Windows, Microsoft Office, Windows Server 2019-22, and Microsoft Azure (Entra ID).
Active Directory Management : Handle user modifications, group policies, and assist Level 2 team in diagnosing on-premises and cloud-related issues.
Networking Basics : Familiarity with fibre patching, copper patching, and basic network failure diagnostics.
Helpdesk Support : Categorise and elevate user requests to Level 2 or internal Tech Director.
Personal Attributes :
Excellent Communication : Strong interpersonal skills and ability to work effectively within a team.
Requirements :
IT Experience : Relevant experience in IT support.
Networking Knowledge : Basic understanding of networking concepts.
Location : Adelaide CBD.
Ready to contribute to our teams success? Apply now and be part of our dynamic team!
At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email ***********@hoban.com.au or visit hoban.com.au/adjustments . Please click here to apply.
