AddressIT Support Specialist - Chermside Office
We're actively on the hunt for a versatile IT Support Specialist who excels at choosing the perfect tools to meet our diverse stakeholder needs.
As a vital member of our IT team, you'll be at the epicentre of action, reporting directly to our IT Service Desk Manager. Your mission? Taking the helm of IT Desktop Support at our brand-new Chermside office. But hold onto your hats! Your virtual support prowess might just whisk you away on a digital odyssey, spanning all our offices and even reaching our remote Work-from-Home champions when the call arises. It's a tech-fuelled adventure worth embarking on!
Within this dynamic, high-energy production environment, you'll play a pivotal role in keeping the gears turning seamlessly. Your primary quest will be to tend to the IT needs of our call centre and various internal back-office teams, ensuring the smooth execution of their essential tasks.
We're seeking a proactive go-getter with an unwavering commitment to processes, exceptional organisational prowess, a customer-centric outlook, and a strong sense of ownership. If you're up for the challenge, join us in the vibrant city of Brisbane!
Key responsibilities
- Evaluate, diagnose, and resolve IT software and hardware support requests, whether on-site for Brisbane office teams or remotely for colleagues in our other offices.
- Manage the health and asset records of our hardware fleet in the Brisbane office.
- Ensure the upkeep of software installations and actively participate in enhancing our IT systems and procedures.
- Organise infrastructure and audiovisual requests for the Brisbane office.
- Play a role in incident and problem management related to IT systems and software, with a primary focus on empowering our business users to maintain or enhance their levels of customer service, compliance, and productivity.
- Adhere to our established incident and problem management protocols.
- Collaborate with staff to pinpoint their requirements and effectively communicate outcomes.
- Take ownership of the customer experience and strive to surpass expectations.
- Proactively contribute to the objectives of the team and the broader Operations and Enterprise Services department.
About You
- Proficient at effortlessly nurturing professional connections.
- Naturally curious, excels at posing the right queries.
- Adept at orchestrating, structuring, and prioritising tasks.
- A meticulous thinker, leaving no detail unexamined.
- Unwavering focus on precision, recognising the gravity of data accuracy.
- Versatile team player, seamlessly transitioning between roles.
- Thrives in fast-paced settings, consistently exceeding expectations.
- Exceptional multitasker, deftly managing intricate assignments.
- Independent and proactive, assuming ownership of responsibilities.
- Fearless in the face of challenges, excelling at rapid role-switching.
- Exceptional written and oral communication abilities.
- Committed to continual self-improvement.
Nice to have
- Prior experience in a Helpdesk or Service Desk specialist position (2-3 years is a general indicator) will be highly regarded.
- Having a tertiary qualification in IT or relevant IT support certifications would be an asset.
- Strongly preferred experience in providing support for Microsoft products and applications.
- Familiarity with IT Service Management (ITSM) principles would be beneficial.
- Proven ability to evaluate, troubleshoot, and resolve customer issues while meticulously documenting outcomes for potential escalations.
- Experience supporting a broad spectrum of software applications with a track record of rapidly mastering new systems.
Additional Criteria
- Proficient in the regular installation of PCs, monitors, and diverse IT gear, involving physical lifting when necessary.
- You must possess a reliable vehicle and a valid driver's licence.
- This is a fully office-based role, Monday to Friday.
- Occasional travel to the Sunshine Coast will be required.
How to apply
We would love the opportunity to get to know you better, but we know it works both ways. Get to know a little more about us at youi.com.au and click "APPLY NOW" to take that next step.
Youi is a part of the Circle Back Initiative, and we commit to responding to every application via our Talent Management Software.
No agencies currently, thanks; we have this one covered.
About Youi
At Youi, we don't believe in conforming to the status quo. We're not your typical insurance company - and that goes for our approach to both selling insurance and hiring our team. With over 1,800 employees, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels.
We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out.
Our company values reflect this - we are a dynamic, human-focused, honest, and passionate team who is dedicated to providing awesome service to our customers. We recognise and value the contributions of each team member to our culture and success.
At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.
