Senior It Application Support Team Lead

Do you have a knack for technology? Are you at your best when supporting others? We're looking for someone like that to:

• A hands-on technical support lead who can mentor, guide and assist a team of senior Application Support analysts to provide high quality application services to critical investment banking applications.
• Face off to the trading desk; manage senior stakeholders in application development and client account managers.
• Be able to perform People & Performance management duties
• Be responsible for Major Incident Management, Problem Management , Change Management , Request Management and Business Continuity Management
• Manage relationships between UBS and our vendor partners
• Report on team performance and KPIs
• Support the Service & Product Manager across several Technology domains
• Contribute expertise to the management of existing and new IT products and services
• Optimize the service issues and gaps and implement service quality management and reporting
• Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs
• Automation and efficiency improvement : A person who is passionate about the new tools ( SPLUNK, APPDYNAMIC, etc.), technologies ( BIG DATA, NO-SQL, etc.), and processes ( ITIL, DevOps, Agile) and adopt them in the working environment to increase the efficiency and effectiveness

Your team
You will be part of global Technology Operating Center (TOC) team aligned to IB Equities Financing business , which provides L2 Application Support covering exchange traded derivatives clearing and settlement; prime brokerage; and stock lending functions. You will be directly responsible for a global team of 15-16 analysts across different ranks. This team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management.
Your experience and skills
You have:

• Experience as Application Support lead (8+ years)
• Total IT experience of 15+ years
• Financial product knowledge on vendor products like Murex and Calypso
• Experience in the Finance or Banking Industry. Must have led teams supporting mission critical capital market apps
• Technically proficient in UNIX/LINUX, Shell Scripting, Perl, RDBMS, Autosys, physical and virtual infrastructure
• Experience in cloud and big data analytics.
• Familiarity with ITIL processes (Certification preferred)
• Solid technical and presentation skills
• Experience in working with Global teams, managing business and development stakeholders
• Excellent & proven Incident management and organization skills

You are:

• Customer centric mindset, autonomous and self-driven, multi-tasker
• Ability to work under high pressure, fast paced environment
• Quick learner and ability to adapt to new technologies, tools and processes.
• Maintain high level of availability and act as a complete team player. Ability to context switch.
• Have passion for technology. Highly hands-on at all levels
• Demonstrate high level of agility and proactivity
• Experience in collaborating with internal and external teams
• Passion to drive continuous improvement.
• Ability to work with different cultures across geographies
• Have very strong communication skills (written & verbal) and an influencer
• Have a strong focus on ownership of issues and commitment to resolving them with eye for details.