AddressAre you passionate about technology and have a strong desire to work an MSP that is focused on delivering the highest level of service, not read a script or just close tickets quickly?
We are an established boutique MSP that provides outsourced support for our clients, who are small to medium-sized enterprises in Sydney and around the country who seek talented and enthusiastic IT Support staff to join our IT delivery team
You will play a crucial role in ensuring the smooth operation of our technology infrastructure and providing exceptional technical support to our employees. We have invested heavily in support tools and service automation to allow our support staff to deliver the highest quality of service, capabilities and outcomes for our clients efficiently and effectively.
The role is customer service-focused and requires a broad range of technical ability and problem-solving skills. Since we are a boutique service provider, you will be exposed to our clients environments from end to end. Being able to interpret our clients issues, needs, and questions is essential, as well as the ability to apply your own knowledge and resources and collaborate with your peers to achieve the best possible Client outcome is the key to this role.
Responsibilities include:
Helpdesk Support - Respond to and resolve IT-related inquiries and issues from employees in a timely and professional manner. This includes providing support for hardware, software, network, and other IT-related problems.
Hardware and Software Setup - Assist in the installation, configuration, and maintenance of desktops, laptops, and other devices. Set up automation for delivery of software applications and troubleshoot any compatibility or functionality issues.
Network Support: Ensure the stability and security of our network infrastructure, troubleshoot connectivity problems, and assist in maintaining network devices.
System Administration: Handle user account management, including user provisioning, access control, and password resets. Monitor system performance and take proactive measures to ensure optimal efficiency.
Technical Documentation: Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations to assist both the IT team and end-users.
End-User Training: inform users of options and capabilities of products to improve their exp skills, improve their productivity and reduce issues
IT Asset Management: Track and manage IT assets, including hardware and software licenses, ensuring compliance and optimal utilization.
Collaboration and Teamwork: Collaborate effectively with other IT team members and cross-functional teams to resolve complex issues and implement IT projects
About You
- Be an Australian permanent resident or citizen
- Hold a current drivers license
- Proven experience in a helpdesk or technical support role (at least 1 year experience)
- Strong technical knowledge of computer systems, software, and hardware.
- Excellent communication, English language and customer service skills.
- Ability to work independently and collaboratively in a team environment.
Technical Experience
- Knowledge of Windows 2012 / 2016 / 2019
- Knowledge of Server hardware, environments and networking
- Knowledge of Windows Active Directory and related Windows Security
- Knowledge of Microsoft Exchange
- Knowledge of Microsoft Hyper-V
- Knowledge of Office 365 and Azure based services
- Networking principals, VPN, Switching, Routing, WIFI and DNS
- Microsoft 365 Certified: AZ900 MS900 MS102
- Other Microsoft M365 Certifications will be highly regarded
