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Form of workManaged Solutions is a business technology provider with around 50 staff based in Ipswich and with an office in Taringa. We have been providing customer-focused technology solutions and managed services to clients across a range of verticals in the medium to enterprise market segment for over 20 years.
We are a friendly and focused team working in a very adaptable and cooperative environment with great coffee, breakfast and lunch served daily! All we need now is for you to contribute your technical know-how, cooperative personality, and commitment to getting things done.
Recent positive feedback from our employees - We could have made this up, but it’s honest feedback!
- The career progression and career planning are great. There is a clear path and incremental progress is good.
- There is lots of opportunity and exposure to new technical products.
- A great place to work!
- Good people!
- We have each other's backs; we all encourage and support each other, and it's great!
Our Mission:
To enable us to grow and prosper individually as professionals, providing excellent service as trusted advisers to our clients, while working with the best group of people in the best workplace.
What’s happening?We have an excellent opportunity for two experienced and motivated IT professionals with great communication skills to join our awesome IT Support Team.
The permanent role is based initially in our Ipswich office or, in the longer term, our Taringa office in Brisbane if preferred, and will require travel to client sites from time to time.
What would you be doing?
- Promoting change and new technologies internally and with our clients
- Working collaboratively as part of the IT Team.
- Managing Client projects
- Allocate tasks and guide more junior participants in project work
- Create and complete job tickets within a reasonable time-frame, recording work with appropriate accuracy and details
- Work autonomously and identify when tickets need to be escalated to a senior technician
- Working with our clients directly as a part of our support team, and helping meet their technology needs
- Produce and maintain client documentation
- Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements.
Other favourable qualifications and experience:
- Experience working with Microsoft Cloud technologies – M365, EntraID, Intune / Endpoint Manager, Exchange Online, OneDrive, SharePoint Online, Teams Online
- Microsoft Certifications in Azure/M365 and other technologies
- Relevant university IT degree or equivalent experience
- Knowledge of Infrastructure (Virtualisation, Servers and Storage Systems
- Active Directory, Group Policy
What’s in it for you?
You will work in a great, supportive team environment and enjoy:
- Attractive salary
- Full-time permanent position with immediate start
- Industry training to help grow your technical knowledge
- Fantastic team of professionals with many years of experience and diverse industry qualifications
- Work from home options
We want to hear from you if you love looking after your clients, are looking for variety in your work, and take pride in delivering quality service.
You must be well presented, have excellent communication skills, and can talk with senior members of a business in both a technical and non-technical style.
- High attention to detail
- Strong Interpersonal and customer service skills
- Enthusiasm and a love of technology
The ideal person for this role will have diverse experience with at least 2 years in an IT support role or systems administration.
We will require you to have a current driver's license and obtain a clear police check. Random drug & alcohol testing is part of some of our jobs so may be required at any time.
Please include a tailored cover letter detailing your suitability for this role along with your resume. If shortlisted, you may be required to demonstrate some of your technical skills.
Please note, only shortlisted applicants will be contacted regarding their applications.
