Company

Active Tree ServicesSee more

addressAddressEdwardstown, SA
CategoryIT

Job description

An exciting opportunity has arisen for a Senior IT Support Technician to play a key role within our IT team, providing front line support for local users as well as remote support for the national Active team. Based out of our Edwardstown IT office 5 days per week, this role will be an essential role for our local operational and support teams.  

  • Provide 1st and 2nd level support to national field and office users across Australia. 

  • Develop good support relationships with field staff and management, ensuring customer satisfaction and resolution. 

  • Serve as the first point of contact for staff seeking technical assistance over the phone or via email. 

  • Take ownership and manage support requests to final resolution, meeting SLA’s 

  • Respond and resolve to Service Desk phone calls and online requests!  

  • Evaluate and respond to IT Equipment and Mobile Phone Requests 

  • Organise the repair of devices.  

  • Maintain the health and reliability of staff computers, tablets and devices including maintaining the supply of spare devices. 

  • Ownership of some systems. This is expected to build up over time and should consume approx 20% of your time. 

  • Working knowledge of Powershell is beneficial but not necessarily required.  

Refer code: 2244134. Active Tree Services - The previous day - 2024-05-23 03:25

Active Tree Services

Edwardstown, SA
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