AddressOur Information Management and Technology Team at Pharmacy 777 Administration is looking for an IT Systems Support Officer (Level 2) with exceptional customer service and communications skills, sharing our passion for delivering and supporting Information Management & Technology solutions across our group. The position will ideally suit someone who thrives in a small but growing team environment supporting our national group, is a self-starter with a sense of urgency wishing to take on more challenges and prepared to perform the full spectrum of the role.
The role is diverse and includes supporting our applications and infrastructure across the group involving a mix of support via our help desk system, directly on the phone and in person. You will be responding to incoming support requests and attending different locations across the group to rectify problems. In addition, you will also support the delivery of critical IT initiatives and projects. You must have a strong focus on first-class customer service and have excellent interpersonal skills to work alongside our driven and passionate team.
Based at our Admin office in Osborne Park, we are located within walking distance from cafes and the Herdsman Lake Regional Park. Onsite free parking is available as well as convenient public transport options.
This position is on a Permanent Full-Time basis.
Your Areas of Responsibility will be:
- Supporting Point-of-Sale and Dispensing platforms (including associated hardware) across the group including facilitating system updates and change requests.
- Supporting the broader pharmacy technology solutions including:
- MedAdvisor
- MedView software suite
- Modeus suite of eHealth applications
- ResMed
- Dose Administration applications
- ResMed
- Compounding Portal
- Patient Bookings platform
- PharmX Point-of-Sale integration
- PRODA/AIR (and associated Services Australia services)
- HICAPS terminals and software
- EFTPOS and Linkly Payment Gateway
- Supporting head office platforms including:
- Microsoft Office 365 applications
- Microsoft SharePoint
- MYOB Greentree
- Learning Management System
- Reporting and Analytics Platforms
- Providing IT systems and infrastructure support across the group including:
- User account administration (onboarding/offboarding)
- Microsoft 365 tenancy administration including Exchange
- Administering and supporting the group’s DMS (SharePoint)
- Remote Monitoring & Management platform administration
- Supporting endpoints and servers including server migrations, server health checks (hardware, logs and updates) and maintenance
- Database administration including Microsoft SQL Server
- Administration and monitoring of VMware vCenter, vSphere
- Supporting LAN, WLAN and WAN technologies including firewalls, VPNs, DNS, DHCP management, and VoIP phone systems.
- Facilitating the procurement of hardware and software for the group.
- Identifying and documenting solutions and knowledge base articles.
- Providing feedback and suggestions for improving IT systems, processes and user experiences.
- Supporting IT projects including implementing new enterprise systems and cyber security focused initiatives.
- Support the rollout of agreed Information Security standards and compliance.
- Service desk management aligned with our SLA’s and taking ownership of incidents and requests and following them through to resolution including after-hours support and major incident support as required.
- Managing the escalation of support requests internally and to third parties.
- Developing strong relationships with our support customers and vendors.
To be considered for this role you should be able to demonstrate previous experience in a similar IT Systems Support Officer (Level 2) role and have a passion for providing consistent, customer centred service. You should also have the following skills and experience:
- Minimum of 3 years in a technical IT support role (Level 2).
- Working with and administrating retail systems and providing support directly to customers.
- Experience operating in an ITIL environment and utilising service desk software.
- Administering and maintaining Microsoft 365 applications including Azure Active Directory, SharePoint and Office 365 suite.
- Experience with Microsoft Server, SQL Server, Windows 10/11 and PowerShell.
- Experience in deploying and supporting networking technologies including firewalls and VPNs.
- Proven track recording in developing and maintaining high quality documentation.
- Exceptional oral and written communication skills with the ability to work independently.
- Exceptional organisational skills.
We are looking for someone who is highly efficient, flexible and prepared to meet challenges head on. Being part of a team and liaising directly with stakeholders we desire a candidate who is approachable, team-oriented and solutions focused. With a sense of urgency, our ideal candidate would be able to handle and prioritise multiple tasks and meet deadlines.
If this sounds like you, please click on the Apply Button, attaching your cover letter and resume.
Pharmacy 777 is a leader in our dedication to the provision of health services and pharmaceutical patient care in the Pharmacy Industry. The Group's Network has 80+ branches in Australia with over 900 employees and growing.
Pharmacy 777 Group reserves the right to commence recruitment proceedings immediately.
