IT Trainee

Our IT Traineeship opening is an exciting opportunity for an entry-level IT Service Desk Technician to join our team. In this role, you will have the chance to work closely with an experienced IT team, gaining valuable hands-on experience to build a strong foundation for your career in the field. Comprehensive and hands-on training will be provided to the successful candidate. 

• Assist with data entry and document management. 
• Effective management of ICT equipment, tools, and applications. 
• Monitoring and maintaining computer systems, installing, and configuring hardware and software. 
• Handling calls and tickets and inquiries professionally and efficiently. 
• Support the team in meeting deadlines. 
• Willingness to learn and adapt to new technologies. 

You have an analytical mind, you love to learn new technologies quickly, and the future of tech and cyber security excites you. You want to be part of the IT industry, and you’re on the hunt for the perfect starting role. You know the importance of keeping things moving, so working in a high-paced environment will fill your cup. You’re full of creative ways to get the best out of systems and embrace working closely with teams to make this happen.  

We are an independent, registered charity providing front line support to young people and people experiencing homelessness to open up pathways out of poverty and homelessness - breaking the cycle of disadvantage. Our focus is on respect, client-centred care, and harm prevention so people can lead longer lives, have improved health, meaningful employment, and a greater sense of belonging, safety, and security through our holistic model of care.  

This is (some) of what we got up to:  

• Supported more than 2,864 young people across our youth outreach, employment, training and social enterprise programs into work, education and re-engaged back into the community. 
• Took our youth outreach out to the West in response to an emerging mental and social wellbeing crisis whilst still supporting 422 young people in the North. 
• Sold over 250,000 coffees at The Little Social and re-invested over $100K back into youth and homelessness services here at Youth Projects. 
• Experienced 12,497 client visits at The Living Room – with the number of people dropping-in each day, doubling. 
• Shared over 8,875+ meals, 14,471+ practical supports and over 2,678 health promotion + counselling sessions at The Living Room 
• After hours, our Night Nurses provided 3,243 episodes of care and our NSPs saw almost 15,000 contacts. 
• And… we opened our fourth social enterprise café at the Victorian Pride Centre, re-opened The Living Room as a world-class centre AND launched The Little Social Catering Co. too! 

 You can read more in our Impact Report or you’ll find us right across Naarm/Melbourne with our main hubs located in Glenroy, Sunshine, Werribee, Melton and on Hosier Lane in the heart of the city.  

We’re a casual and flexible, yet professional and high energy workplace. We encourage flexibility for a healthy work/life balance and although we are very serious about our work, we are very chill when it comes time to wind down. Every day you spend working with us, you’re making a difference.  

Although they're pretty great perks, we don’t just stop there… here are some of the others: 

• Free, locally roasted coffee at the office  
• A portion of your income as tax-free through generous salary packaging benefits ($15,900) 
• PLUS additional tax-free salary packaging on meals & entertainment expenses 
• Flexible work environment 
• 17.5% Annual Leave Loading   
• Uncapped Employee Assistance Program  
• Additional paid leave for caregiving, wellbeing, family violence, study PLUS an extra 5 personal leave days 

👉 Send through your resume + a cover letter outlining why you want this job by clicking "Apply for this Job"  

Recruitment for this position will be undertaken as applications are received and only successful applicants that have addressed the key requirements will be notified.  

Please note is a requirement of all Youth Projects positions that the successful applicant holds a valid Working with Children’s Check and Police Check.  

Our commitment to diversity  

At Youth Projects, we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions and encourage applications from candidates with a disability, culturally and linguistically diverse backgrounds and indigenous candidates.  

Safety screening  

Youth Projects is committed to being a Child Safe organisation, providing an environment where children who come into contact with the organisation are safe and feel safe. Youth Projects has a zero tolerance for child abuse. All Youth Projects staff must undergo Police and Working with Children