It/Ict Support Officer

We are looking for someone to join our team that what we value most:

• Great communication skills
• Well organised
• Work well unsupervised and in high pressure situations
• Ability to prioritise work
• Can work independently and in a team environment
• Follow through with commitments made to user and customers
• Work under pressure and deliver customer service

You'll need to be able to demonstrate knowledge in:

• Basic IT Principles across Network, Server, and Desktop environments
• Knowledge of Microsoft operating systems (Windows 2016 R2, 2012 R2, 2008 R2 Windows 7, 8 & 10)
• Knowledge of Microsoft 365 and other Microsoft cloud services.
• Knowledge of Microsoft 365 SharePoint Online.
• Knowledge of Microsoft Azure Active Directory is a plus
• Knowledge or experience of the following technologies will be required DNS, Email (SMTP/IMAP/POP)
• Basic understanding of Network router, switch, firewall (DHCP, DNS, VLANS, Switching, Wi-Fi)
• Knowledge or experience with VoIP service, IP PBX or Hosted PBX is a plus
• Troubleshoot in a timely manner

As part of this role, some of your responsibilities will include:

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Support and maintains point of sale (POS) and related devices, like POS printers, scanners, EFTPOS terminals
• Providing technical support to our clients and our own company (this may be in person or over the phone)
• Setting up accounts for new users in cloud-based platforms such as Microsoft 365
• Repairing and replacing equipment as necessary
• Testing new technology
• Taking ownership of incidents/problems; actioning and updating logged tickets and ensuring escalation paths are followed.
• Keeping up to date with new technologies, systems and assisting with evaluations.

• Looking for candidates available to work:
  • Monday: Morning
  • Tuesday: Morning
  • Wednesday: Morning
  • Thursday: Morning
  • Friday: Morning
• More than 4 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 June 2024
• Expected salary: $60,932 - $70,088 per year