Itil Service Operation Coordinator

ITIL Service Operation Coordinator

• Initial 6 month contract with possibility of permanency
• Located close to the Perth CBD
• Requires strong ITIL/ ITSM experience

The role:

We are seeking an experiencedITIL Service Operation Coordinatorto act as a point of contact and escalation for IT incidents, service requests, change requests and management of major incidents for an initial 6 month contract that may lead to permanency.

Responsibilities include:

• Manage service requests to ensure courteous, timely and effective resolution of end user issues
• Design, create and develop ITSM toolset to facilitate valuable reporting including identifying trends and problems
• Manage incidents and changes to the IT system's production environments.
• Ensure the information security management controls for Service Operation are always upheld
• Review and improve existing IT Service Operation-based processes and management reporting

Key skills:

• Have strong IT Service Operation background and experience in an IT service desk environment
• Demonstrated experience in the management and reporting of service desk requests, incidents, problems and changes
• Leadership quality with customer service focus, diligent with excellent organisational skills as well as willingness to provide the best service to their client base
• Well-developed written communication skills, including the development of key documents to support the IT Service Operation processes (e.g. user guides, technical instructions, web content, incident alerts and department wide notifications)
• Proficiency in ITIL Service Operation practices

If you are interested in the position and possess the required experience, please feel free to apply now via the link below to be considered.

Contact: Lisa Williams - (08) 9423 14***- (Job reference: 260252)

Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.