AddressDue to company growth a position has become available for a Junior Admin Assistant to expand our administration team. As a successful candidate you will be required to deliver excellent logistical solutions and customer service to our growing number of clients and technicians
- Obtaining, analysing and verifying the accuracy of order information in a timely manner
- The order entry of equipment/bookings and scheduling/cancellations/variations to orders for all service offerings
- Initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
- Processing information in response to inquiries, concerns and requests about products and services
Key Responsibilities:
- Liasing daily with our technical team
- Invoicing
- Completing daily service calls and client calls
- Purchase Order processing
- Handles incoming calls or email inquiries from our field technicians, customers or clients
- Managing service schedules and logistics of your allocated field teams
- Liaising with other key clients to ensure service level agreements met
- Stock allocations & maintenance of orders
- Creating and processing invoicing
- Assists your allocated teams effectively by solving queries
- Discusses products offered and ensures customer satisfaction
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
- Conducts follow up phone calls where required
Key Competencies:
- Communication skills
- Customer service focus
- Problem analysis and problem-solving
- Planning and organizing
- Initiative
- Flexibility
- Works well under pressure & able to meet daily targets
