Key Account Manager

For over 125 years, A.H. Beard has been Australia's leading manufacturer of quality mattresses and bedding. We are committed to "improving people's lives through better sleep" by continuing to provide innovative, quality bedding that offers exceptional value to our customers. Although we have experienced considerable growth over the past decade, we are still very much a family-oriented business and believe that this commitment to family values, along with our reputation for professionalism, quality, and a sense of fun, makes A.H. Beard the best possible place to work.​​

We are seeking a motivated individual wishing to progress their career as a Key Account Manager (KAM). The focus of this role is to develop broad, companywide strategies with the primary objective of returning profitable revenue.

This role will be based out of our modern head office in Padstow NSW and will require some interstate travel.

The successful applicant will be responsible for providing high levels of service and support to customer head offices and key decision makers. Ongoing guidance and direction will be provided by the Group Retail Sales Manager with additional support provided by the branch network. Whilst the role will be challenging, this dedicated support will ensure the successful applicant is provided every opportunity to ensure the role is a success.

Specifically, the successful applicant will be responsible for:

• Delivering high levels of consistent service to customer key stakeholders to ensure the best customer experience.
• Using market analysis and feedback to create an overall customer strategy for sales and profitability and providing regular progress updates to A.H. Beard's senior leaders.
• Developing and implementing national strategies and providing direction and oversight to local AEs to ensure strategies are implemented locally.
• In consultation with Branch Managers, measuring and managing sales performance of Account Executives to harness opportunities for continuous improvement and profitable growth.
• Championing a customer focused approach to business operations in accordance with the company values and vision.
• Coordinating the execution of strategic plans under the guidance of the Group Retail Sales Manager.
• Ensuring all advertising, sales promotional material and in-store displays comply with agreed programs and monitoring their effectiveness.
• Attending commercial business-related conferences and trade networking events to maximise exposure to customers.
• Reporting on business performance, including meaningful written commentary on results and outcomes with clear objectives for the future.

This is a challenging role, requiring the successful applicant to navigate complex customer objections whist ensuring the business objective of profitable growth is continuously maintained.

To be successful in this role you will need to possess the following, experience and core competencies:

• Demonstrated account management experience would be a distinct advantage.
• High level of interpersonal and written communication skills.
• Capacity to act as a significant contributor to high level strategic conversations, resulting in important changes in business direction.
• Demonstrated ability to work flexibly within tight time schedules in accordance with variable workload demands.
• Sound level of numeracy and demonstrated attention to detail.
• Capacity to tactfully manage the competing priorities of the business, whilst maintaining the customer relationship.
• Willingness to engage in regular interstate travel as per business requirements.
• Experience managing or advising AEs at a branch level would be a distinct advantage.

An attractive remuneration package including a fully maintained company vehicle, laptop and mobile phone is on offer. Additionally, the right applicant will have access to a rewarding bonus structure.